About Us
The Visitor Experience Officer is a vital role in creating a positive first impression for all visitors. This exciting opportunity allows you to engage and connect with readers and visitors, creating a welcoming and informative environment.
As part of our team, you will provide helpful, courteous, and informed assistance across various channels, including face-to-face, phone, and digital communication. Your ability to stay informed and share up-to-date information will be essential in supporting events and activities.
We are seeking enthusiastic and service-oriented individuals who are passionate about engaging with the public. If you have experience working in a public-facing role and can work on a shift-based roster, covering weekdays, weekends, and public holidays, we encourage you to apply.
Our Offer
We provide extensive Learning & Development opportunities, including our custom online platform. You will also have access to professional counselling, psychology, and wellbeing services through our digital support platform. Additionally, you will enjoy staff discounts at the Library Cafe and Bookshop, and free access to Library programs, exhibitions, and events.