Guest Experience Officer - Tomakin Holiday Park
4 days ago Be among the first 25 applicants
We are a leading Australian property group that owns, operates and develops a fast‑growing portfolio of lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1,300 people across 120 parks and communities, with offices in the three eastern seaboard states.
Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.
Frontline Roles
Your Next Opportunity
We're on the lookout for a casual Guest Experience Officer to join our team at Tomakin Holidays site.
Reporting to the Park Manager, you'll play a key role in being the welcoming face of the park, helping us deliver exceptional experiences for our guests and residents, and having fun while doing it
Tomakin is a serene seaside village on the NSW South Coast, nestled between Batemans Bay and Moruya, known for its beautiful beaches, Tomaga River, and relaxed coastal lifestyle.
Why You'll Love Life at Ingenia
* Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
* Employee referral, employee of the month, and employee of the year rewards
* Flexible work schedules to suit your lifestyle
* Retailer discounts
In this Role, You'll
* Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check‑in and check‑out experience.
* Convert walk‑in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
* Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
* Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS).
* Support caretaking duties as needed, including site cleanliness, after‑hours guest assistance, and monitoring compliance with site rules.
You're Likely a Match If You
* You're passionate about creating warm, memorable guest experiences through genuine customer service.
* You have experience in hospitality or tourism, or you're enthusiastic about building your skills in a guest‑focused role.
* You're confident using Microsoft Office and booking systems like Newbook, or you're eager to learn and grow in a tech‑enabled environment.
* You work collaboratively with others, communicate with empathy, and bring a strong eye for detail to everything you do.
* You have a valid Working with Children Check.
* You have a current automatic driver's licence.
Our Recruitment Process
* Apply via our website; no cover letter needed.
* Quick phone chat and interview with your future manager.
* Background checks.
* Offer and onboarding; welcome aboard
All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.
Let's Create Amazing Experiences Together. Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.
Check out what life at Ingenia looks like on our LinkedIn page.
Culture and Benefits
In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks… so come join the team and apply now
We look forward to receiving your application. Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.
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Seniority level
Entry level
Employment type
Full‑time
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