The Opportunity
We're looking for a confident and experienced People & Culture Specialist Advisor to join our global team, based in our Brisbane Operations office. This role is pivotal in enabling Cochlear's culture and business priorities by delivering specialist policy, governance, and process advice to senior leaders, people managers, and employees across Australia. This is not a generalist or business partnering role; it requires deep expertise in employee relations, injury management, and policy advisory within a complex, global corporate environment. Please note: this role does not include EBA negotiations or union bargaining.
Key Responsibilities
* Manage complex employee relations cases, including performance and conduct matters.
* Provide specialist advice across the employee lifecycle, grounded in policy and legislation.
* Lead injury management and recovery‐at‐work processes, particularly within QLD jurisdiction.
* Collaborate with Employment Relations and WHS teams to deliver risk‐based advice.
* Drive continuous improvement in service delivery and internal customer experience.
* Use data to inform prioritisation, monitor trends, and support decision‐making.
* Partner across teams to scale consistent, globally aligned solutions.
Qualifications
* Experience managing complex ER cases and navigating sensitive conduct and performance matters.
* Expertise in policy interpretation, governance, and process advisory.
* Strong capability in injury management and return‐to‐work coordination.
* Proven ability to support organisational change through risk‐based advice.
* A track record of improving service delivery and internal customer experience.
* Comfort with data‐driven decision‐making and trend analysis.
* Experience collaborating across teams in a global or matrixed organisation.
Bonus Qualifications
* Experience managing psychological injury cases.
* Certifications such as Return to Work Coordinator Training, Mental Health First Aid, or a Diploma in Work Health & Safety.
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential.
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