* Glen Waverly
* Inclusive culture work place
About Our Client
Customer Service Representative - Glen Waverley, Melbourne
Salary: $65,000 - $70,000 + Super
Are you passionate about providing exceptional customer service? Our client, a leading wholesale provider in both B2B and B2C sectors, is looking for a dedicated and enthusiastic Customer Service Representative to join their dynamic team in Glen Waverley, Melbourne.
This full-time role requires you to be on-site 5 days per week, working closely with a collaborative and driven customer service team.
Job Description
Key Responsibilities:
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Process purchase orders via phone and email, ensuring accuracy and timely handling.
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Liaise with customers regarding product availability, ETAs, and delivery schedules.
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Review stock levels and warehouse inventory to ensure orders are processed and fulfilled correctly.
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Handle payments, including invoicing and payment processing.
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Communicate with the dispatch team to coordinate deliveries and ensure smooth product delivery.
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Provide general customer service support, responding to queries and offering solutions in a professional and friendly manner.
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Manage customer accounts and update relevant information to maintain accurate records.
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Resolve any customer issues or concerns with a focus on satisfaction and resolution.
The Successful Applicant
Skills and Experience:
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Previous experience in a sales order customer service role or similar role.
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Strong communication skills (both written and verbal).
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Ability to handle multiple tasks simultaneously with excellent organisational skills.
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Proficient in using office software and CRM systems.
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Strong attention to detail and accuracy in order processing and payments.
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Positive, proactive attitude with a passion for customer service.
What's on Offer
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Opportunity to work with a passionate and close-knit team.
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Supportive leadership that values employee development and fosters a positive work culture.
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Energetic office environment where teamwork and communication are key.
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Long-tenured employees, fostering a stable and inclusive workplace culture.
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Career growth within a well-established company.
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Full-time, permanent position in a great work environment.
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