Agency : Transport and Major Infrastructure, Department of – West Perth WA
Working for the Department of Transport and Major Infrastructure (DTMI) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation, a leader in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.
The Opportunity
We are seeking to appoint a highly engaged Business Centre Supervisor (Pool) to join fantastic teams at various locations across the metropolitan network. There are three permanent full‑time vacancies available at City West, Butler and Mirrabooka Business Centres. This role offers a unique opportunity to lead front‑line customer service teams in a fast‑paced, high‑volume environment, ensuring the delivery of quality services to the Western Australian community.
About you
* Demonstrated experience in a dynamic customer service environment with proven analytical skills and the ability to interpret and disseminate legislation, policies and procedures.
* Handle challenging situations with tact, diplomacy and professionalism.
* Well‑developed verbal, written and interpersonal communication skills to motivate and inspire a team.
* Develop and maintain effective working relationships.
* Exemplify personal integrity and self‑awareness.
* Thrive in high‑volume customer service environments.
* Skilled in cash handling and reconciliation procedures.
* Strong communication, analytical and problem‑solving abilities.
* Effective workload management to meet performance targets.
* Relevant exposure to the TRELIS licensing system is desirable but not essential.
Benefits
* A competitive salary, 12% employer‑contributed superannuation and salary sacrifice options.
* Opportunity to develop your career across other areas of transport.
* A varied and exciting role handling a wide range of customer enquiries.
* Training to set you up for success – on‑the‑job, computer, or classroom‑based.
* Support from manager and team; strong team culture and customer‑service focus.
* Work for an innovative government agency with limitless long‑term career prospects.
* Generous leave entitlements: 4 weeks' annual leave, 3 public‑service holidays yearly and long‑service leave every 7 years.
Apply
Applications close at 3pm on 28 January 2026. Please submit your application on time; late applications will not be accepted.
Provide the following documents in Word or PDF format:
* A detailed CV closely matching the job description.
* A two‑page summary outlining key responsibilities and achievements in the context of the JDF and Selection Criteria.
* Nominate two referees who can assess your capacity to meet the work‑related requirements. At least one referee should be your most recent, immediate supervisor/manager.
For further information about the role, review the attached Job Description Form (JDF) and contact Jake Whiffen, A/ Centre Manager on 8***.
Suitable applicants will be placed in a pool, which may also be used for developmental opportunities and to fill other vacancies within 12 months of appointment.
Attachments: Applicant Information Pack.pdf; jdf‑ .pdf
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