Customer Service Representative - NSW Government
We are seeking experienced Customer Service Representatives to join a professional government Service Centre team in Castle Hill.
Please note that candidates must be based in NSW to be considered for this role.
This is an on-site role — successful candidates will be required to work from the Castle Hill Service Centre for all shifts.
Position Details:
Location: Castle Hill (in office only)
Start Date: ASAP
Assignment Length: Anticipated until 2nd Jan 2026 with potential to extend
Rate: $35.80 per hour + super
Hours: Monday - Friday, 35 hours per week
Pre-employment checks: Police Check and two professional references required
What We're Looking For:
2–3 years of customer service experience (call centre, administration, retail or similar)
Excellent written and verbal communication skills
Prior experience working in an office setting
Intermediate computer skills, including:
Typing and navigating computer systems (mouse and monitor use)
Strong email etiquette
Proficiency in Microsoft Office, particularly Outlook and Teams
Ability to quickly learn new systems and software
Previous government experience is desirable but not essential
Training and Onboarding:
Initial training is delivered virtually and will prepare you to perform the role effectively
Ongoing on-site support will be provided by colleagues and managers once training is completed
This is a outstanding opportunity to join a well-established team, build on your customer service skills, and contribute to your local community.
If you have relevant skills & experience, please submit your latest CV in Word format.