Job Title:
Sales Operations Assistant
About the Role:
We are seeking a skilled and motivated individual to join our night audit team as a Sales Operations Assistant. The role will be responsible for assisting the Night Manager in ensuring smooth operations during overnight hours.
Key Responsibilities:
* Assist the Night Manager in preparing reports and statistical information, including balancing Food & Beverage point of sale transactions and credit card transactions.
* Oversee the hotel in absence of the Night Manager, ensuring safety and security while providing exceptional service to guests.
* Greet guests, check-in, respond to requests, and settle accounts in a timely and professional manner.
* Promote hotel facilities and enhance guest stays through up-selling opportunities.
* Handle guest concerns and resolve issues quickly to ensure memorable moments.
* Assist the Night Manager in emergency situations, demonstrating strong interpersonal and problem-solving skills.
Requirements:
* Previous sales or customer service experience in a hospitality environment.
* Service-focused personality with excellent communication and interpersonal skills.
* Experience working with software applications, including Windows and Microsoft Office Suite.
* Strong analytical and problem-solving skills, with the ability to work under pressure.
* Availability to work overnight shifts, with flexibility to adapt to changing circumstances.
* Valid First Aid + CPR certification and valid South Australian RSA qualification.
Benefits:
As a valued member of our team, you will enjoy a range of benefits, including competitive remuneration, opportunities for career development, and a supportive work environment.
What We Offer:
We offer a dynamic and inclusive workplace culture, with a focus on employee well-being and satisfaction. Our team is committed to delivering exceptional results and exceeding guest expectations.