Posted: 12 September
Offer description
About Lead Float Attendant:
Our vision at City Cave is to foster a haven of wellness that caters to the diverse needs of our clients. We strive to create an environment where individuals can embark on their health and wellness journey, supported by exceptional customer service, expert training, and a passion for nurturing growth.
This role suits someone who is dedicated to delivering outstanding customer experiences, fostering strong relationships with clients, and promoting the value of our services. Sales experience is advantageous, and comprehensive product training is provided.
We have a dynamic team that operates 7 days a week until 9pm, offering shift schedules from 8am - 2.45pm and 2.45pm - 9.30pm daily. The ideal candidate will work 2-4 shifts per week (15-28 hours) and be responsible for ensuring exceptional standards are met in customer service, sales, and centre management.
* Client Relations: Develop rapport with clients and provide excellent customer service, ensuring client satisfaction is exceeded daily.
* Sales: Utilize product knowledge to promote value-added options, tailored to meet individual client healthcare needs.
* Educational Services: Educate clients on the benefits of our services, focusing on physical and mental wellbeing.
* Centre Management: Effectively manage appointments, ensuring efficient workflow and timely completion of tasks.
* Cleaning and Maintenance: Maintain a clean and well-presented facility at all times.
* Administration and Booking Management: Manage administrative duties and booking processes efficiently.
* Clinical Documentation Compliance: Ensure adherence to relevant clinical documentation requirements.
As a Lead Float Attendant, you will be responsible for driving exceptional customer service standards, building strong client relationships, and managing the centre effectively.
* Reliable and positive attitude.
* Excellent communication and interpersonal skills.
* Ability to work to deadlines and manage multiple tasks.
* Responsible and organised.
Join a supportive team prioritising client satisfaction and continuous improvement. Contribute to enhancing client wellbeing by facilitating their wellness journey. Be part of the leading brand in float, sauna, and massage therapies, known for its commitment to excellence and community growth.
