Join to apply for the Guest Service Agent role at IHG Hotels & Resorts
3 days ago Be among the first 25 applicants
Join to apply for the Guest Service Agent role at IHG Hotels & Resorts
InterContinental Double Bay is looking for an experienced Guest Service Agent or someone with hotel experience looking to take that next step!
As a Guest Service Agent, you will be responsible for providing exceptional customer service to hotel guests during their stay. You will handle all guest interactions with professionalism and courtesy, ensuring their needs are met and their concerns addressed promptly.
Every day is different, but you’ll mostly be:
* Kicking off truly memorable guest experiences with the warmest of welcomes
* Acknowledging IHG Rewards Club members and returning guests in person or over the phone
* Taking, managing, and receiving payments for guest bookings
* Making the check-in and check-out process feel swift and seamless
* Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
* Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
What We need from you:
* Communication skills - guests will need to come to you with concerns as well as compliments.
* Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
* Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
* Previous Front Office experience preferred.
* Experience working with Opera preferred, but not essential.
WHAT YOU CAN EXPECT FROM US:
* We give our people everything they need to succeed. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey including:
* Complimentary membership to our hotel Gym: Fit Collective
* Paid birthday leave and proactive health days
* Free dry cleaning
* Popular hotel perks and discounts on our partner platform, and some of the best employee discounts across our IHG Hotels
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We promote a culture of trust, support, and acceptance.
Some come join us!
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Hospitality
Referrals increase your chances of interviewing at IHG Hotels & Resorts by 2x
Sign in to set job alerts for “Guest Service Representative” roles.
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 1 day ago
Front Desk Agent | Exclusive Collection Club Med Resort
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 6 days ago
Guest Service Agent | Full Time and Part Time
Sydney, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 4 hours ago
Customer Service Representative - Sydney, Australia
Sydney, New South Wales, Australia 6 days ago
Customer Service Representative Fraud - Scams
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Guest Services Agent: Sydney Lakeside Holiday Park
North Narrabeen, New South Wales, Australia 4 weeks ago
Customer Service Representative - Receivables
Sydney, New South Wales, Australia A$60,000.00-A$68,000.00 1 month ago
Guest Service Agent (Part-time) | Holiday Inn Sydney Potts Point
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 4 hours ago
Sydney, New South Wales, Australia 4 weeks ago
Frenchs Forest, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 4 months ago
Customer Service Representative - Global
Sydney, New South Wales, Australia 2 days ago
Winston Hills, New South Wales, Australia A$65,000.00-A$70,000.00 6 days ago
Arndell Park, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 8 months ago
Gladesville, New South Wales, Australia 23 hours ago
Macquarie Park, New South Wales, Australia 1 month ago
Showroom Conceirge / Reception - Inner South Sydney
Balmain, New South Wales, Australia 3 weeks ago
Parts Advisor & Customer Service Representative
Administration Bookings Officer - Cardiology
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr