Front Desk Customer Service Representative - Manufacturing
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Location - ECB - Clontarf, Brisbane.
About Us:
EastCoast Bullbars is a part of the AutoPacific Group and larger Amotiv Group, who are the market leader in highly engineered vehicle accessories and towing solutions across Australia, New Zealand, and the Asia Pacific Region. As a category leader, we're committed to innovation and excellence, constantly evolving to meet the demands of an ever-changing industry.
With people at the heart of our success, we offer more than just a job – we provide a platform for you to build a rewarding long-term career doing what you love. Our mission drives us: we harness forward-thinking technology to deliver best-in-class products, engage with our employees, and create value for our shareholders.
Come be part of a small tightknit and dynamic team where your talents are celebrated, your ideas are valued, and your potential is limitless.
About the role:
This role combines customer service excellence with technical expertise to troubleshoot and resolve issues, coordinate service requests, and ensure a seamless customer experience while supporting internal operational needs. With a smaller component of the role that lends to providing front desk support for walk-ins.
Key Responsibilities:
Serve as the first point of contact for walk-in customers, providing professional and friendly assistance with inquiries and support.
Respond promptly and professionally to Account Customers and end-users via email, addressing their needs and resolving concerns.
Multi-tasking to deliver on all facets of a Customer Service team, these include order entry and production planning,
Accurately processing all administrative task.
Serve as the first point of contact for warranty-related calls, addressing initial inquiries and directing more complex issues to the appropriate departments for resolution.
Coordinate with customers, repairers, and internal departments to ensure the efficient handling and resolution of warranty claims.
Deliver clear and reliable technical support and advice, helping customers understand and resolve product-related issues effectively.
About You:
Experience with multi-tasking between phone calls, emails, and in-person interactions.
Proficiency in using CRM systems to enter orders and claims,
The ability to manage customer expectations or escalate effectively and with empathy.
Having a want to develop your skillset on our range of products, assisting in diagnosing and resolving common technical issues related to the products or services offered.
Having the ability to pinpoint key information from an interaction and guiding customers through troubleshooting steps remotely or in-person.
A general understanding of mechanical concepts and the automotive industry would be preferred; however, can be learnt on the job.
Familiarity with using ERP systems to manage workflows, inventory, and customer orders.
Ability to use Microsoft Office products (e.g., Word, Excel, Outlook) at an intermediate level for documentation, reporting, and communication
Strong verbal and written communication skills for interacting with customers, team members, and stakeholders.
Recruitment Process:
During our recruitment process, you will be required to undergo pre-employment checks including a pre-employment medical, reference checks and Australian working rights check.
To Apply:
Please submit a cover letter outlining your suitability for the role along with your resume.
AutoPacific Group is an equal opportunity employer.
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Your application will include the following questions:How many years' experience do you have as a Customer Service Representative? Which of the following statements best describes your right to work in Australia? Do you have experience in administration? Which of the following Microsoft Office products are you experienced with? What's your expected annual base salary? Are you willing to undergo a pre-employment medical check?
Manufacturing, Transport & Logistics 101-1,000 employees
AutoPacific Group is a market leader in vehicle accessories and towing solutions.
Our products are highly engineered, best-in-class and of exceptional quality.
AutoPacific Group is a market leader in vehicle accessories and towing solutions.
Our products are highly engineered, best-in-class and of exceptional quality.
2d ago
What can I earn as a Customer Service Representative
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