We're recruiting Home Claims Consultants to join a leading Australian insurer starting 22nd December.
In this role, you'll support customers experiencing home-related incidents, guiding them through the claims process with empathy, clarity and professionalism. If you enjoy helping people, problem-solving and working in a structured environment, this is an excellent opportunity to grow your career.
What You'll Be Doing
* Handle inbound customer enquiries and lodge new home insurance claims
* Provide clear next steps and regular updates throughout the claim journey
* Process claims in line with procedures and guidelines
* Communicate with builders, assessors, internal teams and service providers
* Maintain accurate data and documentation
* Support customers who may be distressed or dealing with difficult situations
* Meet quality, service and compliance targets
What We're Looking For
* No insurance or claims experience required
* Call centre or strong customer service background is highly regarded
* Confident communicator with strong listening and empathy skills
* Comfortable in fast-paced, KPI-driven environments
* High attention to detail and ability to follow structured processes
* Tech-savvy and able to navigate multiple systems
* To be successful, you must complete and be cleared through a full police check and a bankruptcy/financial background check
Work Options
* Choose to work from home or from the office
* If working from home, you must attend the office at least once per month (minimum)
* All equipment provided
What's in It for You
* 6-month or 12-month fixed-term contract with annual & sick leave accrual
* Comprehensive training and ongoing development
* Supportive, inclusive team culture
* Employee insurance discounts, retail perks & novated leasing
* Paid parental/partner leave and wellbeing days
About the Team Culture
You'll join a friendly, collaborative team that values support, flexibility and continuous improvement. No blame culture—just teamwork, growth and celebrating wins.
How to Apply
If you're ready to build experience in home claims and join a major insurer, we'd love to hear from you.