SAP Technical Support Officer Role Overview
Job Description
* Provide expert technical assistance for SAP users, resolving issues efficiently.
* Develop and maintain documentation, training materials for common support topics.
* Manage User Acceptance Testing for SAP system changes.
* Collaborate with ICT and finance teams to ensure system stability and compliance.
Main Responsibilities
* Resolve user issues, maintaining accurate help desk records.
* Update documentation and training materials for frequent support inquiries.
* Perform UAT for SAP system modifications.
* Support specialists during enhancement and maintenance projects.
* Work collaboratively with other teams to ensure system stability and adherence to regulations.
Key Features
* Audit trail of all user interactions.
* Well-documented procedures for technical troubleshooting.
* Excellent problem-solving skills.
* Collaborative work environment.
Equal Opportunities Employer
We value diversity in the workplace and offer equal employment opportunities for all applicants.