Overview
An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! The Global Solution Consulting Practice supports the sales function by engaging with customers and internal stakeholders to identify and scope sales opportunities, co-design solutions, and hand over their execution to the delivery teams. The Practice spans across all TNS regions: North America, the United Kingdom and Northern Ireland, Mainland Europe, the Asia Pacific, and Latin America.
Scope
This role will help the Sales Group principally in the APAC Region to identify, accept, connect and orchestrate solutions opportunities within a complete commerce framework, define business problems and solutions via in-depth investigation and gathering of technical and non‐technical information, outline detailed requirements for solutions, and hand over to delivery to ensure opportunities are completed successfully. A particular focus is Parking Platforms and Unattended Payments. The role assists the sales team by providing technical support, advice to target customers, and demonstrations (including proof of concept deliveries) to ensure services and solutions are fully qualified and designed to achieve the customer's requirements.
Responsibilities
* KPI & Determination & Target Financial Goals – Achievement of territory revenue, gross margin, and EBITDA targets as set by the company. Target: 100% achieved.
* Quota Attainment – Territory bookings against quota and revenue achieved versus quota. Target: 100% achieved.
* Sales Process Adoption and Execution – Consistent adherence to the TNS Sales Process, including the effective use of tools and technology (e.g., CRM). Target: Average >95% (Quarterly) achieved.
* Customer Retention and Satisfaction – Achievement of annual customer retention and satisfaction goals as defined by the company. Target: 100% achieved.
* Identify opportunities for payments acceptance ("Accept") solutions—particularly parking platforms and unattended payments—and support the Sales Group to qualify and progress them.
* Gather, validate and document customer business and technical requirements (e.g., use cases, transaction flows, device environment, integration needs).
* Design and present solutions using TNS standard offerings (e.g., terminal/POS integrations, gateways, device management, reporting), recommending adjacent capabilities where appropriate.
* Explain solutions and address customer questions around payments acceptance, integrations, security, and operational considerations to remove barriers to purchase.
* Support bids, proposals, tender responses, and customer presentations.
* Collaborate across the team to stay up to date with parking, vending, and payments standards, emerging technologies, and trends relevant to TNS offerings (especially unattended and parking environments).
* Understand and design solutions aligned to relevant regulatory and scheme requirements (e.g., PCI DSS, card‐scheme rules). Provide security best practices for terminals/unattended devices and related integrations.
* Build demos/PoCs that showcase end‐to‐end acceptance flows and validate integration and operational assumptions.
* Document customer needs and proposed acceptance solutions for handover (e.g., high‐level design, assumptions, scope). Create simple diagrams to explain transaction flows, integrations, and solution components.
* Estimate costs and analyze commercial data to support business cases. Create functional specifications for solutions.
* Use and update CRM tools and stakeholder management processes.
Experience / Qualifications / Behaviors
* Essential Skills – Background in Software as a Service Payments Acceptance knowledge, ideally including unattended payments and parking platforms; some experience or strong interest in payments pre‐sales / solution consulting.
* Working knowledge of the payments acceptance ecosystem (acquirers, gateways, terminal/POS integrations, schemes, transaction flows) and practical understanding of payment ecosystems.
* Understanding of regulatory compliance to ensure solutions comply with relevant industry regulations and standards.
* Practical experience in security best practices, including PCI‐DSS, SOC2 or ISO27000.
* Ability to apply TNS' standard solutions to customer problems.
* Effective stakeholder engagement – skill to deal with sales, bid management, vendors, customers, other solution consultants, delivery teams, and management.
* Critical thinking – ability to understand and analyze problems and find solutions.
* Curiosity and problem‐solving – think creatively, collaborate with teams to solve business challenges; keep abreast of new developments in payments and security.
* Decision making – prioritize requirements, scope, and assess viability of solutions.
* Excellent listening and communication – ask the right questions, understand information, communicate clearly in English (both written and oral). Ability to use video conferencing effectively.
* Documentation and writing skills – create use cases, business requirements, business cases, presentations, process flows, and other business documents using Microsoft systems, Confluence or other documentation tools.
* Vendor management – use and update CRM systems (Salesforce).
* Confident presenter – present findings and recommendations to senior leaders, manage stakeholder meetings in person, via video and voice conferencing tools.
* Willingness to travel domestically and internationally.
Education / Certifications
Bachelor's Degree or equivalent qualification/industry experience within IT, eCommerce, Security, Electrical Engineering, or related field.
Equal Opportunity Statement
TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. TNS is an equal opportunity employer.
Additional Information
With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries such as retail, banking, payment processing, telecommunications and the financial markets. TNS offers competitive salaries and benefit packages, and the global nature of the business allows for relocation opportunities.
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