About Us
Burbank Homes has been proudly building quality homes since 1983. As a family-owned business with strong values, we've grown from humble beginnings in Victoria to a national presence across SA, QLD, NSW/ACT, and VIC. Our award-winning designs, commitment to quality, and customer-first approach have made us a builder of choice for thousands of Australians.
About the Role
We're looking for a Customer Care Coordinator to join our supportive team in Underwood, QLD. Reporting to the Workflow & Customer Care Manager, you'll be the key point of contact for customers throughout their homebuilding journey, from planning to settlement.
This is a rare opportunity to make a real impact in a role that blends customer service, administration, and coordination.
Your responsibilities will include:
* Managing a portfolio of customers from pre-site through to settlement
* Liaising with internal departments to ensure a smooth and timely construction process
* Preparing documentation and approvals required to commence building
* Advocating for customers and resolving issues throughout the build
* Providing administrative support to the construction team
* Ensuring all customer interactions are positive and professional
About You
We're looking for someone who is passionate about customer service and thrives in a fast-paced environment.
You'll bring:
* Experience in the building industry, with strong admin and customer service skills
* Ability to read and interpret building contracts and drawings (highly regarded)
* Strong communication, time management, and attention to detail
* A proactive mindset and collaborative approach to problem-solving
* Experience in process improvement and stakeholder engagement
Why Join Burbank?
We offer a competitive salary and a range of benefits for you and your family, including:
* Discounts on house and land packages
* Health & Wellbeing programs
* Additional leave for community service
* Tailored development plans and career growth opportunities
* Employee Assistance Program
* Discounts on IT and building materials
* Corporate discounts with major retailers (Rewards Gateway)
* Paid Parental Leave (top-up on government scheme)
Ready to Apply?
If this sounds like the opportunity for you, click Apply Now to submit your cover letter and resume.
For a confidential discussion or to learn more about the role, feel free to reach out to our Talent Acquisition Lead, Lainie McCluskey.