Desktop Support Role
Job Overview
The Desktop Support role is responsible for providing technical assistance and support to end-users within the organization's desktop computing environment.
Key Responsibilities
* Hardware Support – Provide first and second-level support for hardware including terminals, receipt printers, barcode scanners, card readers, cash drawers, and peripherals.
* Maintenance and Diagnostic Testing – Perform regular maintenance and diagnostic tests on systems to ensure proper functionality.
* Troubleshooting and Resolution – Respond to support tickets, service calls, or on-site visits to diagnose and resolve hardware issues.
* Vendor Collaboration – Collaborate with vendors or OEMs for repairs, warranties, and part replacements.
* System Rollout and Configuration – Assist in the rollout and configuration of new systems and upgrades.
* Documentation and Monitoring – Maintain detailed documentation of issues, troubleshooting steps, and resolutions. Monitor system performance and escalate recurring or complex issues.
* Training and Inventory Management – Train staff on proper use and basic troubleshooting of hardware. Maintain inventory of hardware and replacement parts.