At Nissan Financial Services (NFS), our purpose is simple - to create a legendary customer experience. Every interaction counts, and every team member plays a role in driving a customer first mindset across Nissan Financial Services and our Alliance brands.
What You'll Do
* Facilitate onboarding and induction training for new team members within the Customer Experience team.
* Deliver ongoing upskilling programs and coaching sessions to support performance and development.
* Create engaging training materials, guides, and process updates that align with evolving systems and customer needs.
* Collaborate with Team Leaders and Managers to identify learning gaps and tailor development initiatives.
* Support NFSA's customer experience KPIs through real-time coaching, feedback, and continuous improvement.
What You'll Bring
* Experience in a Customer Service or Call Centre environment (12+ months preferred).
* A background in coaching or training within a customer service context.
* Strong communication, organisation, and time management skills.
* A positive "can-do" mindset with the ability to adapt and motivate others.
* A genuine desire for creating an environment where team members feel supported, capable, and ready to deliver.
Why Nissan Financial Services?
At Nissan Financial Services, we believe in Defying Ordinary – in our products, our culture, and our people. You'll join a collaborative, inclusive workplace where integrity, adaptability, and customer focus are at the heart of everything we do.
Enjoy Benefits Including
* Hybrid work options and flexible start times
* Discounts on vehicle leasing and finance products
* Learning and development programs to grow your career
* A supportive, people‑first culture where your contribution makes a real difference
Ready to drive what's next?
Apply today and help shape the future of customer experience at Nissan Financial Services.
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