As a Team Leader in our Customer Service team, you will be responsible for managing daily operations and guiding a team to achieve performance KPIs. This includes driving continuous improvement in service delivery. You should have a minimum of 2 years' experience in a contact centre role and excellent people management skills.
Key Responsibilities
* Manage daily operations in the Customer Service team
* Guide a team to achieve performance KPIs
* Drive continuous improvement in service delivery
Requirements
* A minimum of 2 years' experience in a contact centre role
* Excellent people management skills
This position offers comprehensive learning opportunities.
Benefits
The benefits of this role include comprehensive learning opportunities.