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Base pay range
A$95.00/hr - A$100.00/hr
Job Summary
We are seeking a proactive and technically skilled SAS Application Support Engineer (L1/L2) to provide production and operational support for SAS-based applications used within a large-scale banking environment. The engineer will play a key role in ensuring business-critical applications run smoothly, performing incident resolution, and collaborating with business and technical stakeholders.
Key Responsibilities
L1 Support
* Monitor scheduled SAS jobs and automated workflows via Control-M or equivalent job schedulers.
* Perform first-level analysis of job failures and escalate as needed.
* Conduct routine health checks on SAS applications and infrastructure.
* Create, update, and resolve incidents in ServiceNow (or similar ticketing systems).
* Provide timely updates and communication to business stakeholders on job and service status.
L2 Support
* Investigate SAS job failures by analyzing logs (SAS logs, system logs).
* Debug and resolve data-related and transformation logic issues in Base SAS/Macro code.
* Coordinate with infrastructure teams for resolution of platform-level issues (e.g., disk usage, memory spikes).
* Support SAS metadata and library configurations via SAS Management Console.
* Collaborate with developers and QA to deploy SAS code to UAT and production environments.
* Participate in root cause analysis and post-incident reviews.
Required Skills & Experience
* 3–6 years of experience in SAS support roles, preferably in banking or financial services.
* Strong knowledge of Base SAS, SAS Macro, and job execution monitoring.
* Experience with Control-M, AutoSys, or other job scheduling tools.
* Familiarity with SAS Management Console, SAS DI Studio, and/or SAS Enterprise Guide .
* Exposure to Linux/Unix environments – ability to perform basic shell scripting and file handling.
* Basic knowledge of relational databases (e.g., Oracle, Teradata, SQL Server) and writing SQL queries.
* Familiarity with ITIL processes – Incident, Problem, and Change Management.
If Interested, Kindly share your profile for further process.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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