Vets Love Pets is an online pet care company proudly supported and endorsed by independent veterinarians across Australia. Our mission is to serve as a bridge between veterinarians and pet parents, offering resources and products to help ensure pets receive the best possible care. We focus on empowering pet owners by providing knowledgeable guidance and trustworthy products. At Vets Love Pets, we prioritize the well‐being of pets and strive to build a supportive community for pet parents and veterinary professionals alike.
Role Description
This is a full‐time, hybrid role located in the Greater Melbourne Area for an Ecommerce Coordinator. The Ecommerce Coordinator will be responsible for managing and optimising the online store, analysing sales data, improving customer experiences, ensuring product listings are accurate and up‐to‐date, and supporting sales strategies. Additional responsibilities include maintaining smooth online operations, collaborating with internal teams to drive revenue growth, and assisting the customer service team to ensure a high level of satisfaction with the platform.
Key Responsibilities
* Manage end‐to‐end product listing processes, including creation, optimisation, and uploading to ecommerce platforms in accordance with brand guidelines
* Execute promotional campaigns in accordance with the marketing calendar to drive conversion and sales performance
* Manage and merchandise landing pages across the website, applying SEO best practices and leveraging commercial data insights
* Provide support to the customer service team in resolving specific product and technical inquiries
* Audit the website regularly and raise any bugs & user frictions with the development team
* Support website optimisation initiatives and enhancement projects
* Assist in driving channel growth, including subscription and loyalty program
* Prepare and deliver weekly performance reports with actionable recommendations for website improvements
Required Qualifications
* 1‐2 years of professional experience in ecommerce or digital retail environments
* Exceptional attention to detail with strong quality assurance capabilities
* Advanced proficiency in Microsoft Office Suite (Excel, Word) and Google Workspace
* Foundational understanding of ecommerce platforms (Shopify experience is advantageous); demonstrated ability to quickly learn new systems
* Superior organisational skills with proven ability to manage multiple priorities and deadlines simultaneously
* Strong visual acumen for evaluating image quality and content effectiveness
* Genuine passion for pet care and animal welfare
* Self‐directed work style with ability to collaborate effectively in team environments
* Adaptability and eagerness to master new software applications and digital tools
Preferred Qualifications
* Hands‐on experience with Shopify platform management
* Working knowledge of SEO principles and keyword optimisation strategies
* Proficiency with image editing applications (Canva, Figma, or equivalent)
* Experience managing product data feeds and CSV file manipulation
* Familiarity with pet products, veterinary recommendations, or the pet retail sector
* Experience with project management and collaboration platforms (Notion, Slack, or similar)
What We Offer
* Competitive salary package commensurate with experience
* Hybrid work arrangement offering flexibility between working from home and our pet‐friendly office in Brighton
* Generous employee discounts on premium pet products
* Professional development opportunities and comprehensive ecommerce training
* Collaborative and supportive team culture
* Career growth opportunities within an expanding company in the pet wellness industry
To Apply
Please submit your resume and a brief cover letter explaining why you're interested in joining our team and what you love most about pets. We'd also love to hear about any personal or professional experience you have with pet care or ecommerce.
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