We have an opportunity for an Experienced Office Manger to join our team at Salamander Bay Doctors
We require an individual who is highly motivated, enthusiastic with a "can do" attitude towards all tasks, ability to work autonomously at a fast pace as well as in a team. This will be a growing practice so a bubbly personality is a must as well as is the ability to think on your feet!
Required Qualities
* Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.
* Excellent interpersonal and communication skills, both written and verbal.
* Always be well-presented, friendly, courteous, and obliging.
* Always represent the practice in a confident and positive manner.
* Undertake all duties in a diligent manner, with honesty and integrity,
* Maintain absolute confidentiality regarding patient and practice information.
* Have a vigilant attitude to accuracy, being prepared to double check as necessary.
* Ability to work cooperatively and independently.
* Ability to prioritise and organise
* Knowledge of occupational health and safety principles including infection control.
* Teamwork: willingness to assist and support others as required and get on with team members
* Time management/organisation: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner
Your responsibilities will include:
Operations
* Coordinate daily operations with staff, nurses, doctors
* Day to day liaison with doctors to ensure appropriate delivery of services, with an emphasis on doctor operating hours, planned leave and facilitating a group practice environment.
* Timely reporting of property maintenance, leasing and subtenant issues with management
* Updating health engine and online booking page
* Reduced number of patient and Doctor complaints
* Increased number of patient and Doctor compliments
* Coordinate and maintain accreditation
Human Resources
* Conduct interviews with medical director when required
* Handing over orientation checklist to doctors on their first day
* Completed and signed orientation checklist must sent to medical director and medical administrator
* Coordinate changes in doctors and staff rosters with management
* Coordinate doctors and staff leaves and find appropriate covers
Education, Qualification, And Experiences
* Basic knowledge of MS Word and Excel.
* Completion of an accredited medical receptionist course/ knowledge of medical terminology.
* Minimum of one years experience in medical receptionist/secretarial role.
* Knowledge and competence in the use of relevant software Pracsoft, Medical Director and Best Practice.
* Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups, Aboriginals, and Torres Straight islanders, etc.
* CPR/Triage training and/or experience.
* Training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste etc
* Customer service experience, committed to providing exceptional customer service across all channels written, phone and face to face.
* Demonstrate knowledge of policies and procedural guidelines that have legal implications, for example, ensure documentation conforms to legal requirements.
Accounts and finances
* Accounts follow up with outstanding amount
* Coordinate monthly purchase orders with management
* Maintain daily, Medicare batching, exceptions, and rejections.
* Check billed patients for nurse incentive as they are performed
* Reconcile work cover and private billings on a weekly basis
In addition, the candidate must also provide the following;
* Current Police Check
* Current Working with Children clearance
* Current First Aid/CPR certificate
* Immunisation Record
* Driving Licence/ Photo ID
Selection Criteria:
* Demonstrated ability to work in a team
* Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR)
* Demonstrated strong organisational and problem-solving skills
* Demonstrated ability to work in a fast-paced environment, including multitasking
* Demonstrated ability to communicate with internal and external stakeholders both verbally and in writing
* Demonstrated commitment to quality patient service
If you would like to become part of a team that cares for every individual staff member and their self-development and meet the requirements and criteria above, please forward your resume, along with a cover letter addressing the selection criteria.
Only short-listed candidates will be contacted
Expected Start Date: As soon as possible
Job Types: full time
Salary: Remuneration will be negotiable based on experience. #J-18808-Ljbffr