Avanade is growing, and we seek motivated and engaged technology people to join our Managed Services team delivering continuous value to our client's businesses. As a Dynamics 365 Finance Support engineer, you have a strong finance functional background and hands‐on technical development experience to join our Shared Services team. This is a hybrid role — you'll bring deep finance domain knowledge while also having the ability to investigate, develop, and resolve technical issues within the D365 F&O platform. You are energetic and passionate about Dynamics 365 F&O and how it can be used to solve complex business problems. You have the capability to provide functional and technical support across active client environments, with a focus on Finance and related modules. You will act as the primary point of contact for finance‐related queries, configuration requests, and low‐to‐medium complexity technical enhancements.
Key Responsibilities
* Provide day‐to‐day functional support for D365 F&O Finance modules including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash & Bank Management, Project Accounting, and Budgeting.
* Analyse client issues and requests, translating them into functional specifications, configuration changes, or development requirements.
* Prepare and maintain functional design documentation, test scripts, and support runbooks.
* Facilitate workshops and triage sessions with clients to diagnose issues and drive decisions.
* Support data migration activities, period‐end close processes and reconciliation tasks.
* Conduct functional testing of modifications, patches and configuration changes during sprint and release cycles.
* Manage and prioritise support tickets, ensuring timely resolution aligned to SLA commitments.
* Contribute to knowledge base articles and shared services documentation to improve team efficiency.
* Own service deliverables (documentation, test plans) and take personal ownership of the success of deliverables and outcomes.
Requirements
* You must be an Australian citizen and eligible to obtain an Australian Government security clearance. Candidates with an existing clearance will be highly regarded.
* Experience handling SIT, end‐to‐end user training, UAT and go‐live.
* Experience with data migration activities.
* Capability to travel as needed based on support demands.
* Works under general guidance and direction, but fully independent in own work with latitude for autonomous decision‐making related to work process.
Skills and Experience
* Work experience on numerous D365 F&O live environments.
* Experience using Azure DevOps.
* Develop and maintain low‐to‐medium complexity customisations and extensions within D365 F&O using X++ programming.
* Create and manage custom data entities, workflows and business process automation.
* Support system integrations between D365 F&O and third‐party systems using APIs, data connectors, and Azure Integration Services (Logic Apps, Azure Service Bus).
* Perform basic database and performance investigations, identifying root causes and recommending remediation.
* Excellent communication skills along with good analysis and documentation skills.
* Positive and can‐do approach.
* Experience working in a collaborative environment.
* Appropriate Microsoft certifications (e.g., MB‐300, MB‐310).
* Baseline security clearance.
Preferred Years of Work Experience
* 5+ years of experience in support of Dynamics 365 F&O live environments.
* Experience working on large complex client sites.
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