Job Overview:
Oaks Hotels and Resorts is seeking a seasoned hospitality professional to spearhead our Darwin property.
The successful candidate will drive strategic growth, operational excellence, and deliver exceptional guest experiences. They will inspire a high-performing team, foster strong stakeholder relationships, and ensure the hotel thrives as a premier destination.
* Main Responsibilities:
* Develop and execute plans to enhance profitability and achieve business objectives.
* Oversee daily operations, financial performance, and property presentation, including Food & Beverage.
* Manage budgets, cost control, and workforce planning for operational efficiency.
* Implement improvements across front office, housekeeping, and maintenance.
* Lead and develop a customer-focused team aligned with Oaks Hotels & Resorts' values.
* Deliver exceptional guest service, addressing feedback promptly and monitoring reviews.
* Build strong relationships with stakeholders and external partners.
* Maintain high standards of property cleanliness and presentation.
Key Qualifications:
* 5+ years of senior hotel/hospitality management experience, focusing on operations and profitability.
* Proven skills in budgeting, cost control, and revenue maximisation.
* Strong leadership to recruit, develop, and motivate high-performing teams.
* Exceptional communication to engage guests, staff, and stakeholders.
* Experience in guest relations and delivering high customer service standards.
* Proficiency in hotel management systems (e.g., CMS, PMS) and P&L analysis.
* Knowledge of hospitality industry processes and best practices.
* Strong organisational and time management skills for multiple priorities.
* Commitment to workplace health and safety compliance.
* Tertiary qualification in Hospitality or Business Management (preferred).
* Current RSA and relevant certifications (preferred).
* Flexible availability for varied shifts, including weekends and holidays.
What We Offer:
* A dynamic work environment with opportunities for career growth.
* A competitive salary package and benefits.
* Professional development and training opportunities.
* A collaborative and supportive team culture.
How to Apply:
To express your interest in this exciting opportunity, please submit your application through our website.