Company Description
Located in the world-renowned Barossa Valley wine region, Novotel Barossa Valley Resort is embraced by Jacob's Creek vineyards and the surrounding ranges. The resort offers 140 elegant guest rooms, a variety of food and beverage options, and the largest conference and events space in regional South Australia.
Living and working here lets guests and staff explore local vineyards, cellar doors, hot-air balloon rides, bush walks, golf, and relaxation at Endota Day Spa.
Job Description
What is in it for you:
You will be working for a FUN FRONT OFFICE TEAM You will be exposed to all ACCOR hotels worldwide.
What you will be doing:
Assist the Hotel Manager in overseeing all aspects of hotel operations.
Supervise and train staff members to ensure exceptional service delivery and adherence to Brand standards and company policies.
Monitor guest satisfaction levels and address any issues promptly and effectively.
Collaborate with other departments to develop and implement strategies for improving guest experience and maximising revenue.
Handle guest inquiries and complaints, demonstrating a commitment to guest satisfaction.
Occasionally provide overnight shift coverage.
Qualifications
Strong background in Front Office procedures and Opera PMS.
Experience supervising, training and motivating team members.
Solid hospitality knowledge, including Front Office and Food & Beverage.
Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management.
Demonstrated ability to coach, mentor, develop and inspire teams.
Additional Information
Accor Benefits
ALL Heartist Membership – global discounts on accommodation & dining.
Family & Friends benefits across the Accor network.
Limitless career pathways within Accor hotels worldwide.
Work in one of Australia's most picturesque regions, surrounded by vineyards and world-class producers.
A supportive team culture that celebrates growth, diversity and creativity.
Apply now
and take the next step in your events career with Accor.
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