**JOB TITLE**:
Service Manager
**JOB DESCRIPTION**:
It is envisaged that this role is a hands-on leadership role, supporting senior management in ensuring effective delivery of services to those we support (whether residential, vocational, home support or otherwise).
Beyond Disability Supports (BDS) Pty Limited is a growing organisation and we would like to maintain our commitment to quality care which is holistic and person centred.
As a Service Manager, you are expected to lead our team of staff to ensure the continued delivery of quality service that meets the NDIS Practice Standards and associated legislation.
In this role, you will be working collaboratively with the Operations Manager, Managers and/or Directors to ensure a sustainable and successful BDS Pty Limited.
This position description is only a general summary of the functions of the job, not an exhaustive list of all job responsibilities, tasks and duties. It is a living document and may change as the organisational or participant support needs changes.
A hands-on role supporting senior management to deliver effective services to those we support by leading, guiding, and offering professional support to our participants and other members of staff. You may be reasonably directed to perform other duties of work within the scope of your skills, training and capabilities.
Participant care is a core duty of all employees as BDS Pty Limited. You are required to ensure high quality service delivery to our participants. You are expected to contribute to our participants feeling respected, safe, protected from abuse, exploitation or neglect. All staff at BDS Pty Limited are responsible for reporting inappropriate or suspected inappropriate conduct towards participants to BDS Pty Limited managers.
**RISK ASSESSED ROLE**
- Current Worker Screening approval
- Working with Children Check for Paid Employment
- New Worker - NDIS Induction Module
**TYPE OF EMPLOYMENT**:
Full Time
**REPORT TO**:
Operations Manager
**LOCATION**:
16 Dyer Crescent, West Gosford, NSW 2250
**MAIN DUTIES / RESPONSIBILITIES**:
**Service Manager Duties**
- At all times, ensure that the vision, mission and values, code of conduct and policy and procedures are adhered to.
- Contribute to building inclusive communities through partnership and collaboration with individuals and their carers, local organisations and the broader community.
- Liaise with Operations Manager regarding all aspects of the programs and carry out other reasonable duties as related to the daily operation and on-going objectives of the programs and or strategic plan.
- Liaise with the wider community of other agencies and professionals to broaden participant opportunities and outcomes.
- As required, carry out all administrative duties including maintaining accurate NDIS participants records and progress reports, reports to Director, participant notes, support data, NDIS claims processes and attendance at required meetings and trainings.
- Be an appropriate positive role model in line with standards and expectations and work collaboratively with other staff.
- Participate in regular supervision in the interest of maintaining the support and effectiveness of all staff as a team.
- Participate in ongoing professional development, attending relevant industry networks, forums and training as delegated.
- Comply with, report on and actively contribute to Injury Management and WHS Procedures.
- Be aware of and sensitive to the needs of people from an Aboriginal or Culturally and Linguistically Diverse background, and ensure that all interpreting services provided are obtained from independent qualified interpreting services.
- Supervise and support Senior Team Leaders and Coordinators by attending weekly debriefs to discuss progress and problem solve.
- Supervise and support Team Leaders by attending fortnightly debriefs to discuss progress and problem solve.
- Enable, mentor and share relevant information with staff.
- Ensure that all participants referrals are complete and source more information as required from COS or referring agents.
- Attend to regular surveys (staff and participants) and follow up on issues or complaints raised.
- Attend staff supervision for Senior Team Leaders, Roster Clerk, Coordinators and Team Leaders, and promote a positive work culture addressing and resolving issues of concern, developing and maintaining respectful professional relationships.
- Attend weekly reporting meetings with Operations Manager and provide monthly reports on service hours (active, increasing and or cancelled services).
- Organise and report on networking and marketing events as well as inhouse team meetings.
- Put procedure in place to establish SIL homes and STA.
- Overall supervision of SIL homes, Community Supports, Transport and STA (rosters, meetings, hazards, complaints and incident management, budget and finance)
- As the need arises, provide direct disability support to our Clients.
- Provide 24/7