Assistant Front Office Manager
Full Time Salary
Sea World Resort, Main Beach
About the Role:
Sea World Resort is seeking an experienced and enthusiastic Assistant Front Office Manager to lead by example and ensure optimum guest service standards are met.
The role supports the Front Office Manager in overseeing the Front Office, Concierge and Reservations, while also managing staffing levels and ensuring the smooth operation, security and monitoring of the Resort.
What You'll Be Doing:
• Work within allocated budgets, managing labor hours and costs effectively.
• Drive and oversee the Upsell Program to achieve revenue targets.
• Manage the VIP Program, including liaising with VIP guests and conducting regular room inspections.
• Ensure smooth daily operations across reception, concierge, reservations, and switchboard.
• Develop and implement effective guest complaint management procedures, maintaining accurate records of actions taken.
• Lead and support the Front Office team, including daily briefings, coaching, and staff development.
• Coordinate recruitment, inductions, and orientation to support team progression.
What You Bring:
• Manager on Duty experience in a 4 star or higher category hotel.
• Advanced CPR, First Aid & Advanced Resuscitation certificates are required.
• Current Responsible Service of Alcohol (RSA) Statement of Attainment is required.
• Ability to apply business management skills.
• Competent with using Office software such as Excel, PowerPoint & Word
• Experience in leading a team of people and maximizing performance.
• Ability to manage budgets, rosters, departmental ordering
We offer a vibrant and supportive work environment where every night is an opportunity to make a difference. Step into a role that values your expertise, celebrates your successes, and provides room for growth. Take the lead and light up our nights—apply now and become a key part of our exceptional team
Village Roadshow Theme Parks are committed to creating an inclusive workplace where everyone feels valued and respected. We encourage candidates of all backgrounds, abilities, and experiences to apply.
** Sponsorship opportunities may be available for the successful candidate.