Property Manager - AirBnB (Short Term Rentals)Property Manager - AirBnB (Short Term Rentals)MelbourneAbout the BusinessAt AirKeeper, we’re passionate about transforming traditional long-term rentals into five-star short-term rental homes. We lead the way in short-term rental property management, staying at the forefront of an ever-evolving industry with a commitment to innovation and delivering exceptional service.About the roleAre you ready to take your career to the next level? As a key player in our team, you will manage a diverse portfolio of short-term rental properties, onboard new properties, and build meaningful relationships with both property owners and contractors. You’ll work closely with team and support them to resolve escalated queries.You will have the flexibility to work from home one day per week after probation with the remainder spent at our office in North Melbourne or on the road.You will have the opportunity to make a real impact by driving excellence in property management, ensuring properties are maintained to the highest standards and keeping owners and guests satisfied.We are looking for a positive, confident person who can excel in a varied role that will look after a portfolio of around 70-80 short term rental properties.You also will be required to drive to the Mornington Peninsula when neededWhat is on offer?Permanent full-time position with competitive salary package + bonusCareer growth opportunity in a growing companyFuel reimbursement for work related travelBirthday leaveA reward & recognition program that offers extra incentivesA look inside the role:Key Responsibilities:Onboard new properties into your portfolio and ensure compliance with local laws (STRA, etc.)Build strong relationships with property owners during the onboarding process and beyondOversee daily property management, including guest relations, cleaning, and maintenanceMonitor cleaning complaints and take appropriate actions for resolutionBuild strong relationships with cleaners and other suppliersAct as a key contact for escalated guest queries, resolving issues with professionalismManage property revenue, guest feedback, and reviews to ensure continuous improvementConduct weekly property inspections and liaise with contractors to maintain property standardsSupport after-hours and weekend operations on a rotating rosterRequirements:Australian driver’s license and access to a reliable carExperience in managing holiday accommodation and platforms like Airbnb and Booking.comReal Estate Certification (or willingness to obtain prior to commencement)Strong communication and customer service skillsAbility to handle conflict and complaints with professionalismCompletion of a police checkWhy AirKeeper?Join a company that offers not just a job, but a rewarding career path with opportunities for growth. With our competitive salary package, benefits like technology allowances, and recognition for outstanding work, AirKeeper is a company that values and invests in its people.If this sounds like the perfect opportunity for you, APPLY NOW by submitting your updated resume and a cover letter answering the following questions:What previous experience do you have that is relevant to this role?Have you been in a similar multitasking role before?What excites you about the short-term rental industry?Why do you think you’d be the perfect fit for this role?What are your salary expectations?Only shortlisted candidates will be contacted, and interviews will be conducted promptly.Don’t miss this chance to join AirKeeper and be part of a passionate, innovative team!How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Do you have a current Australian driver's licence? Do you have customer service experience? Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a property manager? How many years' experience do you have in the real estate industry? Do you have a current Police Check (National Police Certificate) for employment? What's your expected annual base salary?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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