Job Description
About Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established to manage the operations of Richmond's health, fitness and leisure business activities.
Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 52 leisure centres, community stadiums, pools, gyms, theatres and other facilities throughout Victoria and New South Wales.
At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment.
Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.
We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills.
If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.
Job Description
Key Responsibilities
- Coaching and Program Development
- Delivery of coaching and other programs in accordance with annual plans
- Conducting group tennis lessons including ANZ Tennis Hot Shots, Fit Bit Cardio Tennis, Squad sessions, Adult Coaching
- Conduct and deliver schools based tennis programs within Cardinia Shire schools
- Support the implementation of group fitness programs in line with Cardinia Leisure programs
- Attend tennis specific professional development sessions a minimum of twice per term
- Conduct coaching sessions daily for all levels and abilities
- Attend coach development workshops
- Provide programs in line with national framework program guidelines
- Develop and maintain coaching qualifications through professional coaching organisations
- Conducting private coaching lessons
- Run and develop school tennis programs with local Cardinia schools
- Run and deliver Hot Shots Match Play and Hot Shots Leagues sessions as well as PRTC inter and intra club competitions
- Secondary Services
- Promote the benefits of PRTC memberships
- Promote PRTC pro shop and assist to increase sales
- Increase take up of PRTC internal tennis competitions
- Promote the use of PRTC casual court hire facilities
- Promote coaching participants to participate in all PRTC tournaments
- Outstanding service delivery to all customers and stakeholders
- Aligned Leisure will be renowned for delivering outstanding service and providing memorable experiences for our customers.
In your role, you will be relentless in identifying these opportunities and you will always ask yourself How would I want a member of my family treated in this situation?
- All Aligned Leisure staff will understand and deliver on our customer charter and service promise.
- You will know understand customer needs and deliver good quality coaching programs for Cardinia Shire community.
- OH&S; and cleaning
- Conduct daily inspections of tennis courts and surrounding areas to provide a safe welcoming environment.
- Make sure all equipment is safe and useable for people of all ages.
- Ensure courts are clean before and after each coaching session.
- Adhere to Tennis Australia policy's (wet weather, heat policy, code of conduct).
- Provide the frontline service for all facility programs and services.
- Proactively address all enquiries, ensuring that suitable outcomes are provided to each individual customer.
- Look for upsell and cross sell opportunities based on individual needs.
- All administrative duties that are required as part of a successful frontline function.
- Capture all data at point of all program and service enquiries
- Identify at risk members and advise the Head of Tennis
- Personal follow up of non-renewals as requested by the Head of Tennis
- Personal follow up of membership questions or complaints where non-renewal may be likely
- The Junior Development Tennis Coach may from time to time be required to undertake other tasks as directed by the Head of Tennis.
Desired Skills and Experience
Essential Qualifications and Experience:
- Accredited Tennis Coaching Qualifications and proof of insurance.
- Working with Children's Check
- Level 1 accreditation (Essential) or Level 2 accreditation (Desirable)
- Experience in Tennis Coaching at all levels
Personal Attributes:
- Focused on the customer.
- Solid ability to manage and work autonomously.
- Understands/enjoys the Leisure Industry and motivated to serve Aligned Leisure.
- Highly organised
- Good time management
- Disciplined to manage the varied components to this role
- Relentless in their approach to delivering exceptional service
Required Skill Profession
Community & Sport
📌 Tennis Coach Junior Development Tennis Coach
🏢 Cardinia Leisure
📍 Australia