Overview The Senior Salesforce Technical Consultant operates at the intersection of consulting and architecture, leading the design and technical delivery of complex, enterprise-grade Salesforce solutions across multiple concurrent engagements. You will partner with customers, functional consultants to shape strategic technical direction, translating ambiguous business challenges into scalable, future-proof solutions with deep expertise across the Salesforce platform and particularly Service Cloud. This is a hybrid consultant-architect role suited to someone who thrives in complexity, balances multiple workstreams with confidence, and brings both hands-on technical credibility and consulting presence to senior customer stakeholders. Key Responsibilities Solution Architecture & Design Lead end-to-end solution design for complex Salesforce programs, defining target-state architectures that span Service Cloud, Core platform, and integrated systems. Translate functional requirements and user stories into technical designs, configuration specs, and build artefacts Define solution options, trade-offs, and technical assumptions, clearly communicating these to both technical teams and customer stakeholders Ensure solutions adhere to Salesforce best practices, platform governance, and security standards Customer Engagement Act as a trusted technical advisor across Salesforce Service Cloud and Core platform capabilities Support presales activities including technical discovery, effort estimation, solution shaping, and architecture walkthroughs Align technical solution design with customer objectives, success measures, and platform capabilities Contribute to proposals, statements of work, and high-level technical designs where required Multi-Project Delivery Leadership Concurrently lead and contribute to multiple delivery engagements, balancing hands-on build, technical oversight, and architectural assurance across team. Lead and contribute to hands-on delivery across projects, working directly with customers, functional consultants, and technical architects Participate in solution playbacks and technical reviews to ensure on-time, on-budget, and quality delivery Work within Agile or structured delivery frameworks, managing build tasks through to UAT support and go-live Capability & Practice Contribution Contribute to the maturity of the broader practice through reusable assets, design patterns, and accelerators. Mentor mid-level consultants, support capability uplift, and represent the practice in customer-facing thought leadership where appropriate. About You (Skills & Attributes) Must-Have You bring 5 years of Salesforce experience with a strong technical and architectural foundation, including a demonstrable track record of leading the design and delivery of complex, multi-cloud or multi-system Salesforce solutions Deep Hands-on Service Cloud experience is essential – including Case Management, Entitlements, Omni-Channel, Knowledge, and service automation You’re comfortable operating across the full delivery lifecycle — from presales and discovery through to hypercare Experience translating business requirements into technical designs and Salesforce build artefacts Strong ability to communicate technical concepts clearly to both technical and non-technical stakeholders Excellent documentation skills – solution designs, technical specs, data models, and delivery artefacts Nice-to-Have Salesforce Voice (Service Cloud Voice) – experience configuring CTI integrations, Amazon Connect, call routing, and real-time transcription is highly valued Salesforce Admin hands-on configuration experience across complex orgs Exposure to Agentforce, Einstein for Service, or AI-driven service automation use cases Experience with Salesforce integrations (REST/SOAP APIs, MuleSoft, or middleware platforms) What’s in it for you at Kytec? At Kytec, you’ll join a highly regarded Australian digital transformation consultancy where innovation, creativity, and technical excellence are part of everyday work, but just as importantly, so is looking after our people. We’re built on a core practice model that ensures deep expertise across the technologies in our portfolio, giving you the opportunity to work alongside architects, engineers, consultants, and developers who are leaders in their field. Why you’ll enjoy working here Hybrid working environment – flexibility to balance office collaboration with working from home Sleek new office space – including a rooftop balcony for fresh air, pro coffee machine, luxe end of journey facilities. Social club and team events – regular opportunities to connect beyond project work, think Supper club at the bougiest restaurants, Kickboxing, Virtual Reality, Escape Rooms, Vineyards, Cooking-classes and more! Supportive, people-first culture – where your growth and contribution matter End-to-end customer impact – work on meaningful transformation that drives real outcomes