Enterprise Customer Success Manager – Canonical
Join Canonical's cutting‐edge Customer Success team and help enterprises adopt open‐source solutions at scale. The role is remote, and you'll partner with thousands of customers worldwide.
What you'll do
* Onboard new customers and introduce them to services such as Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes and data applications.
* Elaborate and coordinate complex projects with developers, IT managers and decision‐makers across industries.
* Collaborate with Sales, Field Engineering and Support to deliver engagement plans that achieve customer objectives.
* Manage a portfolio of customers in a specific region, identifying growth opportunities and renewal risks in partnership with Sales.
* Run a disciplined weekly customer and business review process, prioritising blockers and driving resolution through product and engineering teams.
* Advocate for customers internally, influencing product road‐maps, documentation and processes to improve satisfaction and retention.
* Support customers through reactive ticket requests.
* Create campaigns targeting multiple customers via digital touch‐points and activities.
Who we're looking for
* Minimum 5 years of IT‐related experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration or IoT.
* Excellent presentation skills, able to guide conversations about complex software.
* Experience building and improving internal processes while delivering projects on time.
* True team player comfortable interacting across all departments and levels.
* Knowledge of agile methodologies.
* Fluency in Spanish and Portuguese in addition to English is a plus.
Additional skills
* Experience with Salesforce, Jira and other CRMs is a big plus.
What we offer
* Distributed work environment with twice‐yearly in‐person team sprints.
* Personal learning and development budget of USD 2,000 per year.
* Annual compensation review and base pay with performance‐driven bonus or commission.
* Recognition rewards, annual holiday leave, maternity and paternity leave.
* Team Member Assistance Program & Wellness Platform.
* Opportunity to travel to new locations to meet colleagues.
* Priority Pass and travel upgrades for long‐haul company events.
About Canonical
Canonical is a pioneering tech firm that publishes Ubuntu, the most important open‐source project for AI, IoT and cloud. With a distributed workforce of 1,200+ colleagues in more than 75 countries, Canonical is founder‐led, profitable and growing. We focus on open‐source solutions that help enterprises innovate globally.
Equal Opportunity Employer
Canonical is an equal‐opportunity employer. We foster a workplace free from discrimination and value diverse perspectives. Whatever your identity, we will give your application fair consideration.
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