Retail Facilities Manager
As the Retail Facilities Manager, you will lead the facilities strategy across our multi‐brand portfolio, ensuring our stores and offices are safe, sustainable and commercially vibrant. Reporting to the Store Development Manager and working closely with all retail operation teams, you will oversee the complete lifecycle of our properties – keeping each location a premium environment for customers and a functional space for colleagues.
Responsibilities
* Set and implement the regional facilities management strategy regarding sustainability, quality, and cost‐efficiency.
* Implement standardized Facilities Management for all brands.
* Develop clear, comprehensive guides for store teams, including centre management contacts and ticket logging processes.
* Formulate processes for automation and streamline the ticket management system to improve response times and operational flow.
* Manage a Multi‐Trade National Contract across AU/NZ, including procurement, tendering, and negotiation to ensure high‐quality service delivery and contractual compliance.
* Develop and execute comprehensive maintenance plans (preventative and reactive) that maximise the lifetime value of our assets and properties.
* Manage the FM budget (OPEX), providing accurate forecasts, business cases for investments, and detailed cost‐performance analysis (Actual vs. Budget).
* Act as a key partner to Store Managers and Brand Leads, providing a high‐urgency response to facility issues and ensuring all locations meet safety and compliance standards.
* Work closely with the Store Development Project Manager to transition new builds into operational status and manage small‐to‐medium scale CAPEX projects.
* Responsible for managing and tracking energy consumption across the portfolio and identifying proactive opportunities for energy efficiencies and waste reduction.
* Conduct a full site audit for each store once per year, providing real‐time feedback on asset condition, risks, and maintenance issues, and ensuring consistent standards across the region.
Ideal Candidate
2026/27 is set to be an exciting year as our retail footprint expands across Australia and this role is a crucial addition to our team. You will bring demonstrated experience in facilities management, ideally within a fast‐paced retail or hospitality environment, and be familiar with OPEX and CAPEX budgeting. With a strong understanding of the Australian and New Zealand facilities vendor market, you have a proven track record of managing and maintaining strong relationships with multi‐trade, reactive and preventative maintenance providers.
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