The Opportunity
An opportunity for a Claims Officer with Liability and Construction Claims experience.
Primary Details
Time Type: Full time
Worker Type: Employee
* Open to all locations across Australia
* Permanent - Full time Position
* Hybrid Working
Your New Role
QBE Insurance currently have the opportunity to join the business in the role of Claims Officer within the Liability and Construction / Material Works space. This role is pivotal to the team's success, proactively supporting our claims philosophy and strategy, managing end to end material damage in construction works, personal injury and public liability claims and acting within legislative requirements to support the unit in achieving its targeted objectives.
Responsibilities
* Efficient management of the claims process, resulting in accurate completion and validation of claims;
* Interpreting policy coverage and determining if coverage applies to claims submitted, escalating issues as needed;
* Establishing and maintaining good client relationships with the insured, brokers, investigators, solicitors and the general public;
* Ensuring compliance with relevant statutory guidelines and standards;
* Initiation and completion of any recoveries from third parties;
* Self‐audit of claims files to ensure positive internal audits;
* Response to enquiries in an accurate, timely, professional and courteous manner within Privacy guidelines;
* Happy to talk flexible working.
About You
To be successful in this role, you will have:
* Sound technical understanding and ability to manage a diversified portfolio of bodily injury, property damage (including construction and material works) and product liability claims;
* Liability, Property or Construction claims experience desired;
* Understanding of underwriting procedures for a diversified liability portfolio and a proven ability to understand and interpret relevant policy wordings;
* Ability to engage, instruct and work with relevant providers including loss adjusters, lawyers and consultants;
* An understanding of, and demonstrable application of, the General Insurance Code of Practice;
* Legal qualifications will be advantageous but not a mandatory requirement;
* Ability to build and maintain strong client/customer relationships;
* Good problem‐solving skills – ability to interpret technical / investigation reports to make sound business decisions;
* Ability to participate in alternative dispute resolution.
Skills
Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance
Benefits
* Hybrid Working – a mix of working from home and in the office to enhance your work/life balance;
* Thriving at our Best wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice;
* 18 weeks' gender‐equal flexible leave for all new parents, including paid super;
* The ability to maximise retirement savings through voluntary super contributions and company matching;
* Income protection insurance and reimbursed Death and Total Permanent Disability insurance premiums;
* Additional leave and support through QBE's Family Domestic Violence First Responder Network;
* Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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