Cyara () is the world's leading AI-led CX transformation platform dedicated to delivering customer smiles at scale.
It offers comprehensive end-to-end customer experience assurance and is trusted by leading brands across various regions (US, EMEA & APAC) and industries, including Financial Services (Citigroup, ANZ, NAB...), Tech / B2B Software (Google, Salesforce...), Telco / Media (AT&T, Optus...), and Retail / Ecommerce (Macy's, Woolworths...).Privately owned by K1 Investment Management (/), Cyara has already achieved $75M ARR through profitable growth and aims to surpass $200M ARR in the coming years.
The company fosters a fast-paced, results-oriented work culture focused on continuous improvement, maintaining an inclusive team atmosphere, offering competitive compensation, and supporting a fully remote work environment.What will be your Mission?Support our growth strategy as a Senior Enterprise Account Executive, reporting directly to SVP Sales International, Guillaume Machefaux ( on opening and expanding new strategic enterprise accounts in Australia / APAC, as well as farming and retaining existing accounts to grow ARR in the region.
Your responsibilities include:Developing a robust prospecting and expansion strategy, focusing on targeted industries, companies, and personas, in collaboration with marketing and business development teams, leveraging social media, events, cold calling, and emails.Qualifying opportunities using proven sales methodologies (e.g., MEDDPICC) to assess business fit and articulating Cyara's value proposition.Delivering tailored sales and product presentations that address customer needs, with support from the Solution Sales team.Establishing and nurturing relationships with key stakeholders and decision-makers, acting as a trusted advisor, and leveraging executive sponsorship.Negotiating agreements, handling customer objections, and using trading techniques to achieve mutually beneficial outcomes.Closing deals by overcoming obstacles and securing contracts and purchase orders, with support from legal and finance teams.Building a comprehensive plan to achieve quotas within a fiscal period, including Territory, Account, and Close / Win Planning.Updating and assessing opportunities weekly to generate accurate forecasts and proactively address potential obstacles.Maintaining planning tools to facilitate cross-functional discussions, deal reviews, and engagement with executives.What should you bring in terms of skills / expertise?Proven B2B SaaS sales experience, with a range of 5+ to 8+ years, depending on the candidate, with salary packages reflecting experience.A track record of meeting or exceeding $1M+ annual quotas and closing high-value deals (6-7 figures) with multinational enterprise clients, involving complex purchasing processes and multiple decision-makers.Industry knowledge related to CX, contact centers, chatbots, or quality assurance is strongly preferred; at minimum, the ability to sell complex technical solutions by translating customer pains into business benefits.Experience selling in Australia and APAC, with existing customer networks in sectors such as Banking, Insurance, Tech, B2B Software, Telco, Media, Retail, Ecommerce, Hospitality, or Travel.Expertise in both new logo acquisition and customer expansion through upselling and cross-selling, with a proactive, 'go and get' attitude.Familiarity with fast-paced, US/private equity-owned SaaS scale-ups, including sales methodologies and forecast accuracy.A professional demeanor, positive and resilient attitude, problem-solving skills, proactive learning mindset, and strong collaboration and team spirit.Comfort with remote work, good time management, high self-motivation, and a strong work ethic.Based in Australia, fluent in English (native or fluent); additional languages are a plus.If interested or knowing someone who might be, apply online now.
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