About us:
Community Support Centre Innisfail (CSCI) is a community-based, not-for- profit organisation delivering high-quality, person-centred community, family and individual support services across the Cassowary Coast region. CSCI is committed to delivering inclusive, accessible and responsive services that meet the diverse needs of people across all ages, abilities, cultures, religions and socio-economic backgrounds.
At CSCI, we place the community at the centre of everything we do, ensuring our decisions, priorities, and actions are guided by the voices, strengths, and needs of those we serve. We actively promote reconciliation, belonging and inclusion, by celebrating diversity, creating welcoming and safe environments, and fostering spaces where all people, including children, feel respected, supported, and heard. We recognise that progress occurs through strong partnerships and collaboration, and we are committed to acting with integrity and stewardship, honouring the trust placed in us by our community and funders. We also embrace the courage to evolve, seeking innovation and new ways of working that strengthen outcomes for the community.
The CSCI Quality Improvement process, combined with a Supportive Leadership model, promotes a safe and supportive work environment, fosters a culture of learning, and is committed to ensuring the safety and wellbeing of children and young people.
About the Role
Community Support Centre Innisfail is seeking a new team member to fulfill the role of Front Desk Administrator. This position is Permanent Full-Time (38 hours per fortnight; SCHADS Level 3.1 $38.65).
The Front Desk Administrator is responsible for creating a welcoming, inclusive, and supportive environment for all visitors to the Community Support Centre Innisfail.
The role provides responsive, respectful, and meaningful first-point-of-contact interactions in collaboration with staff and volunteers to support the needs of all visitors to the Centre.
The Front Desk Administrator will deliver efficient reception and administrative support to ensure the effective daily operation of the Centre.
Who are we looking for?
Essential Requirements:
* Well-developed reception and administration skills, knowledge and experience.
* Demonstrated ability to communicate effectively with clients, internal staff, and external stakeholders, utilising a range of communication strategies and platforms to ensure clear, professional, and responsive engagement.
* Demonstrated commitment to culturally safe and inclusive practice, with the ability to communicate and work effectively with people from diverse socio-economic and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples.
* Strong computer skills with proven experience navigating client management systems and accurately collecting and managing data.
* Possession of a valid 'Working with Children' Suitability card or ability to acquire one.
Desired Skills, Attributes, and Experience:
* Demonstrated experience working in a community services or non-government organisation environment.
* Demonstrated knowledge and experience of working with child aware practice frameworks.
* Demonstrated experience and skill to effectively manage competing priorities.
* Demonstrated understanding of confidentiality and privacy.
* Experience using databases, client management systems, or data entry systems.
* Ability to work both independently and as part of a team.
* Possession of a drivers licence.
Why Join Community Support Centre Innisfail?
* 5 Weeks Annual Leave (pro-rata) + 3 days Emergency/Disaster Leave
* Salary sacrificing benefits
* Flexible work arrangements as per SCHCDS Award and National Employment Standards
* Professional development/training opportunities
How to Apply?
To apply for this position please submit an application via SEEK or email application to: ***********@csci.org.au
Completed application will include:
* A resume with contact details for at least two referees.
* A 1-2 page written statement demonstrating applicant's suitability to the role addressing the essential requirements and the desired skills, attributes, and experience.
Only completed applications that include a resume and written statement will be considered for shortlisting.
Applications will be accepted until 4.00 pm Wednesday 6 May 2026.
CSCI actively encourage applications from any background including Aboriginal and Torres Strait Islander people.
CSCI promotes equality and diversity and will not discriminate due to culture, ethnicity, gender, sexuality, religion or disability.
Need More Information?
For further information about the role, including the Position Description:
Please contact Quality Assurance Coordinator on:
0488 938 *** or **@csci.org.au