Senior Principal Customer Success Manager - Oracle Fusion SaaS ERP/SCM/HCMJoin to apply for the Senior Principal Customer Success Manager - Oracle Fusion SaaS ERP/SCM/HCM role at Oracle.Job DescriptionWe are looking for a candidate who has a strong understanding of Oracle Fusion SaaS, including its core functionalities and technical architecture.Expertise in Oracle solutions—particularly within one or more areas: ERP, SCM, HCM, or CRM—is highly valuable.This role involves serving as a lead point of contact for customers, guiding them, identifying opportunities for optimization, and ensuring successful solution implementation and adoption.Responsibilities also include reviewing technical issues, escalating complex problems where appropriate, and delivering solutions that align with customer needs. The ability to quickly build and nurture strong relationships is critical, as is acting as a trusted advisor to both middle and senior management.The role also requires clear communication of technical concepts to both technical and non-technical stakeholders, effective collaboration with internal teams, and the ability to manage multiple stakeholders and priorities simultaneously.ResponsibilitiesDevelop long-term partnerships with clients to ensure their success by realizing the full value of their investment with Oracle.Maintain high client satisfaction by acting as a liaison between clients and Oracle's internal operations.Identify product expansion and upsell opportunities.Work with larger clients.Provide input into the Customer Success Management (CSM) methodology and direction.Mentor newer CSMs on a voluntary basis.QualificationsCareer Level - IC4About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, or any other characteristic protected by law. Oracle will consider qualified applicants with arrest and conviction records pursuant to applicable law.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionIT Services and IT ConsultingReferrals increase your chances of interviewing at Oracle by 2x.Sign in to set job alerts for “Customer Success Manager” roles.Location and salary details for various roles in Australia are also listed.
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