About Our Company
We put our customers first, delivering unparalleled protection, insightful advice, and comprehensive support.
Job Description
* Handle inbound phone calls from customers.
* Accurately take and process orders, ensuring correct item codes and products are keyed on the invoice.
* Substitute out-of-stock items with suitable replacements.
* Promote slow-moving products to customers.
* Up sell products to existing customers.
* Provide delivery information in response to customer inquiries.
* Promote the self-service ordering portal on our website.
* Support the sales team with quotes, administrative tasks, and order updates.
* Engage positively with customers to enhance their experience.
* Conduct outbound calls to prompt reorders from customers.
* Collaborate with the warehouse and operations team to ensure high-level customer service.
* Prepare and provide customer quotes.
* Process Goods Returns and Credits according to company policies.
The Successful Applicant
To succeed in this role, you must possess a strong