Customer Service Representative – Be the face and voice of a growing national business!
Are you a people-focused problem-solver who thrives in a fast-paced, service-driven environment? Shred-X is looking for a Customer Service Representative with a passion for helping others, attention to detail, and a professional approach to join our dynamic team.
As part of the Freightways Group, one of Australasia's leading logistics and information management companies, Shred-X is a national leader in secure destruction and sustainable solutions. We're seeking a confident, proactive individual who can support both our existing client base and foster strong relationships with new customers.
What You'll Do
* Deliver high-quality, efficient frontline support via phone (inbound and outbound), email, and online communication.
* Accurately log and manage service requests using our cloud-based CRM.
* Liaise directly with customers to resolve queries and provide service updates.
* Present and promote new products and services to enhance existing relationships.
* Work closely with the Sales team, handling call overflow when needed.
* Collaborate with the Operations/Logistics team to prioritise service routes and ensure timely feedback to clients.
* Build and maintain internal and external relationships across national teams.
* Apply strong problem-solving techniques to proactively address customer needs.
* Keep up to date with CRM systems and actively participate in learning and development.
* Contribute to team meetings, coaching sessions, performance reviews, and workplace safety standards.
* Assist with general administration and support tasks as required.
What You Bring
* Previous customer service experience in a fast-paced environment.
* A strong sense of initiative with the ability to anticipate issues before they arise.
* Clear, professional communication skills — both verbal and written.
* A positive, independent attitude with a passion for delivering exceptional customer service.
* Reliability, integrity, and a mature approach to your work.
* A team player who can also work autonomously and drive customer-focused outcomes.
* A cheerful, confident, and courteous phone manner.
* Proficiency in Microsoft Office and ideally experience using a cloud-based CRM.
Why Join Shred-X?
* Access to personal and professional development opportunities.
* Annual KPI Bonus structure.
* Three free confidential counselling sessions per year, including financial support sessions.
* Great benefits, including employee shopping discounts and a reward & recognition program.
* Supplied company uniforms.
* Work in a supportive, inclusive, and values-driven culture backed by a national brand.
* Be part of a business focused on innovation, sustainability, and client service excellence.
This is an exciting opportunity for someone with excellent communication skills and a passion for organisation, client service, and working in a collaborative, energetic team. If you thrive in a deadline-driven environment and enjoy juggling multiple tasks – we want to hear from you!
We're proud to be an equal opportunity employer – diverse backgrounds, experiences, and perspectives are valued here.
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