IT Service Desk Technician Role Overview
This role offers diverse technical challenges working as part of a dynamic team providing high-quality service and timely advice to students, parents and staff. With a focus on problem-solving and customer satisfaction, you will have the opportunity to work with a variety of systems and technologies.
The ideal candidate will possess strong analytical skills, excellent communication abilities, and a passion for delivering exceptional support experiences. You will be expected to work effectively in a fast-paced environment, prioritizing tasks efficiently while maintaining attention to detail.
1. Strong understanding of IT service desk principles and practices
2. Excellent problem-solving skills with ability to analyze complex issues
3. Fantastic communication skills with customers at all levels