Overview
Our client is an air conditioning supply & installation, aircon service, gas central heating, and electrical service company. They offer high-quality installation, repair, and maintenance services across all suburbs in ACT and NSW.
They are now seeking a CSR Admin to join their team.
Job Responsibilities
* Send confirmation SMS messages to ensure seamless communication with clients.
* Initiate calls to potential leads received overnight, coordinating with the office headquarters.
* Proactively manage missed calls, particularly during peak periods, to ensure no client inquiries are overlooked.
* Engage in outbound calls to promptly address and act upon web-generated leads.
* Manage calendar requests efficiently to streamline scheduling processes.
* Follow up on pending web leads to ensure timely resolution and client satisfaction.
* Maintain and update records of confirmation SMS replies for accurate documentation.
* Reach out to clients who have yet to confirm appointments for the following day, ensuring a smooth workflow.
* Contact clients listed in Aroflo for follow-up, specifically targeting rescheduled appointments to facilitate rebooking efforts.
* Provide support in booking real estate requests, demonstrating a commitment to comprehensive client service.
* Assist in scheduling appointments for MA (Agreement) and Routine Care clients, ensuring their needs are met promptly.
* Support in responding to SMS messages from web leads, fostering efficient communication channels.
* Collaborate in booking jobs on the Aroflo Schedule, ensuring optimal utilisation of resources.
* Conduct proactive \"happy calls\" to gauge client satisfaction and address any concerns.
* Compile and prepare cancellation letters for printing weekly, emailing them to the Manager for further processing and distribution.
Qualifications
* At least 2 years of experience in a similar administrative role.
* Excellent communication skills.
* Proficiency in Microsoft Office Suite and experience using CRM software.
* Knowledgeable with the Sydney Metropolitan area.
* Familiar with Aroflo.
* Strong administrative and organisational skills.
* Ability to work independently and as part of a team.
* High-speed internet connection and reliable computer equipment for work-from-home set-up.
Benefits
* Permanent work-from-home set-up
* Dayshift (Australian business hours)
* Full-time job
* HMO
* Annual leave
* Christmas Bonus equivalent to 1 month\'s wage (pro-rata)
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