**Job Description**
* As a hospitality professional, you will be the first point of contact for guests, responsible for providing exceptional customer service and ensuring a warm welcome.
* You will take ownership of managing guest bookings, identifying opportunities to enhance their stay, and promoting local attractions and hotel services.
* Your attention to detail will ensure that transactions are processed accurately and efficiently, while your ability to engage with guests will make them feel valued and appreciated.
**Key Responsibilities:**
* Check-in guests according to brand standards, maintaining a high level of efficiency and accuracy.
* Manage guest bookings, up-sell opportunities, and provide personalized service to enhance their stay.
* Process transactions accurately and efficiently, ensuring every guest feels valued and welcomed.
* Acknowledge IHG Rewards Club members and returning guests, providing personalized service and loyalty recognition.
* Maintain knowledge of daily events, hotel services, and local attractions to assist and engage guests confidently.
* Use systems such as Opera and ESCAP effectively to manage reservations, service requests, and reports.
**What We Offer:**
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A supportive and dynamic work environment.