About the Role
We have an exciting opportunity for a Credit Documents and Settlement Officer to join our team on a full-time, 18‐month contract, based at our Townsville Head Office.
This role is ideally suited to an experienced administration professional who enjoys working with detailed documentation, compliance requirements, and process coordination. You will play a key role in supporting the lending function by ensuring loan documentation and settlement activities are prepared, checked, and processed accurately and in line with legislative and organisational requirements.
Reporting to the Credit Origination Manager, you will provide high‐quality administrative and technical support across the end‐to‐end documentation and settlement process. Your attention to detail and ability to manage multiple priorities will be critical in ensuring timeframes are met and quality standards are upheld.
Key Responsibilities
In this administrative-focused role, you will be responsible for:
* Preparing, processing, and executing consumer and commercial loan documentation within strict timeframes
* Coordinating settlements, including attending local settlements and liaising with external parties for remote settlements
* Registering mortgage documentation and completing PPSR registrations accurately and on time
* Liaising with solicitors and internal stakeholders to support the preparation of complex loan documentation
* Ensuring all documentation complies with relevant legislation, industry codes, Board directives, and internal policies
* Maintaining accurate records and providing reliable administrative support to branches and internal teams
* Managing complaints and breaches in accordance with policy and escalating matters when required
* Supporting audit and compliance activities through thorough documentation and second-line checks
* Contributing to continuous improvement by identifying administrative and process efficiencies
About You
You are a highly organised and detail-oriented administrator who takes pride in accuracy, compliance, and professional service delivery. To succeed in this role, you will demonstrate:
* Strong administrative experience in a documentation-heavy or regulated environment
* Excellent written and verbal communication skills, with the ability to liaise confidently with internal teams, Members, and external stakeholders
* Proven ability to manage competing priorities while maintaining high attention to detail
* Sound computer skills, including confidence using the Microsoft Office suite
* A collaborative approach and commitment to supporting team outcomes
* The ability to follow policies, procedures, and legislative requirements precisely
* Experience in mortgage documentation, settlements, or consumer lending (highly regarded but not essential)
About Us
Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.
Queensland Country have been certified as a Great Place to Work and with over 55 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.
Our Benefits
* Work life balance and flexible working options
* Birthday Leave
* Community Volunteer Leave
* Access to an Employee Assistance Program (EAP)
* Access to our Wellness Program
* Discounts on your Banking and Health Insurance products
* Cultural lunches and social clubs
* Excellent training and development opportunities
How to Apply
To apply for this role please follow the links or apply via our Careers Page. Applications close Thursday 13 May 2026.
To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. If you do have any questions or require other information please contact Alanna on 4412 3769.
If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.
*Queensland Country Bank limited ABN 77 087 651 027 AFSL/Australian Credit Licence 244 533.*