Collections Officer This role involves managing overdue accounts within a busy call centre environment. The successful candidate will be confident making a high volume of outbound calls and handling inbound customer calls in a professional and empathetic manner. You will engage with customers to discuss outstanding balances, negotiate suitable repayment arrangements, and provide clear information while adhering to company policies and regulatory guidelines. Previous experience in complaint handling is highly valuable for this role, as it demonstrates the ability to manage difficult conversations, de-escalate situations, and resolve issues effectively while maintaining a positive customer experience. Strong communication skills, resilience, and confidence when speaking with customers are essential. The role requires proven call centre experience, accurate record-keeping, and the ability to work across multiple systems. You will be part of a great, supportive team, contributing to team goals in a fast-paced environment while delivering high standards of customer service and professionalism. This is a temporary position which will be for 3-6 months. Apply now or reach out directly for a confidential discussion. We'd love to hear from you! Reference Number: 06830-0013348526 CM By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.