Account Manager Job Description
We're seeking a skilled and experienced Account Manager to oversee customer relationships, develop new business opportunities, and drive growth within our digital marketing agency.
Main Responsibilities:
* Manage client portfolios and provide exceptional customer service
* Develop and grow relationships with clients and stakeholders
* Maintain client satisfaction through proactive communication and needs anticipation
* On-board new clients, present company documentation, and ensure smooth project delivery
* Communicate project progress, timelines, expectations, goals, and milestones to internal and external stakeholders
* Identify and pursue profitable growth opportunities within existing client portfolios
* Collaborate with SEO, PPC, and social media teams to deliver cutting-edge marketing strategies
* Work closely with production and creative teams to ensure exceptional client experiences and results
* Stay up-to-date with industry changes and developments through ongoing training and education
Requirements:
* Proven experience in account management, client services, or related fields within the digital marketing industry
* Agency experience preferred, but not required
* Knowledge of SEO, PPC, social media advertising, and web development principles
* Strong relationship-building skills, with ability to quickly establish rapport with diverse individuals
* Attention to detail and ability to manage multiple projects simultaneously
* Able to work effectively in a fast-paced environment with various teams
* Solutions-focused and outcome-driven approach
What We Offer:
* Flexible work arrangements and hybrid working options
* Paid parental leave and additional benefits for work-life balance
* Ongoing career development and training programs for professional growth
* Competitive salary packaging and benefits
* Pet-friendly office atmosphere and engaging social events
Our Commitment to You:
* We prioritize employee development and well-being, creating a thriving culture
* Elevate your career and make a meaningful impact within our award-winning agency
* OMG is an equal opportunity employer committed to diversity and inclusion