Southwest Cardiology is one of the largest, reputable, multi-sited cardiology practice in South West Sydney with locations in Liverpool, Camden, and Campbelltown. Our team includes 14 leading specialists and over 30 dedicated technical and administrative professionals. We are seeking an experienced, highly organised, and professional F/T or P/T Medical Secretary.
About the Role:
As the Medical Secretary, you will be a crucial part of ensuring smooth daily operations, running clinics, supporting patient flow, and providing key administrative assistance. Flexibility with occasional extended hours is essential to meet the demands of the role and ensure the highest standard of patient care. Practice Hours are normally 8-4, 8:30-4:30 or 9-5 depending on the Drs schedule.
Key Responsibilities:
Patient Engagement: Manage all patient interactions with the utmost professionalism and discretion, creating a welcoming and efficient experience.
Scheduling & Coordination: Working with a team, oversee scheduling, confirm appointments, and manage complex calendars for optimal clinic flow (experience with Shexie software is advantageous).
Billing & Financial Transactions: Process billing and payments accurately, both within the clinic and in hospital settings, with a strong understanding of Medicare, bulk billing, and private health fund billing.
Direct Support to the Doctor: Anticipate the needs of the Doctor, assisting with ad-hoc administrative tasks and any requirements to ensure seamless clinic operations.
Administrative Oversight: Ensure all records are meticulously maintained, phone calls handled with professionalism, and the reception area remains orderly and conducive to patient care.
Cross-Site Flexibility: Be available to support our practices in Liverpool, Camden, and Campbelltown as required.
Training & Team Support: Collaborate effectively across the team, assisting in training and supporting other colleagues to maintain consistent high standards.
Ideal Candidate Profile:
Prior experience in a medical reception within a healthcare setting.
Proficiency with Shexie software is a strong advantage.
Relevant certifications in medical reception or equivalent.
Exceptional communication and organisational skills, with the ability to multi-task under pressure and prioritise effectively in a dynamic environment.
A professional appearance and demeanor, with the capacity to engage with patients and colleagues in a respectful, courteous manner.
A high degree of reliability, discretion, and a commitment to excellence in supporting the Doctors' and practice.
Application Instructions: To apply, please submit a resume and a cover letter detailing your relevant experience and how you meet the above criteria. Incomplete applications may not be considered.