Position Description
Private and Confidential
Disability Support Leader
LiveBetter Position Description
About Us:
LiveBetter Community Services is one of the largest human services providers in regional Australia. Our core business
is customer-focused in-home and accommodation services. Additionally, we provide support to customers through a
broad range of child and family services, community transport, home modification and maintenance, and clinical
services. We operate from more than 40 locations across regional New South Wales, Queensland, and Victoria,
providing support and employment to people in the communities we serve.
We take a person-centred approach to our service delivery. This means ensuring our contact with customers is caring
and empathetic, providing both psychological and emotional safety, and of practical assistance to help people live
their best lives.
Our Beliefs:
We believe in the enduring value and dignity of the individual.
We believe in the power of kindness.
We believe connection to home and community plays an important role in wellbeing.
We believe as individuals, as an organisation, and as a society, we should continually reflect on the way we
treat each other.
Our Purpose:
We inspire possibility by giving people access to support in their chosen community.
Our Mission:
We achieve our purpose by connecting capable, passionate, and caring locals with those who need support.
Our Values:
Integrity: We are honest and ethical in all our dealings and are accountable for our actions.
Respect: We recognise the rights and choices of our customers, employees, and communities. We
encourage teamwork and support diversity.
Cooperation: We identify and create value from partnerships and alliances with other organisations,
agencies, businesses, communities and within our own organisation.
Empowerment: We encourage and support individuals and communities to realise their full potential.
Excellence: We strive for best practice in all that we do as individuals, teams and as an organisation.
LiveBetter Position Description
The Position
Position title: Disability Support Leader
Job Type: Team Leader People Manager 5 (PM5)
Reports to: Area Manager, Accommodation
Direct reports: Disability Support Workers
Note: This Position Description is indicative of the initial expectation of the role and subject to change in line with requirements of LiveBetter’s goals and priorities, activities or focus of the job. The incumbent can expect to be allocated duties not specifically mentioned in this document, but within the capacity, qualifications and experience normally expected from persons occupying positions at this level.
SERVICE DESCRIPTION
Accommodation Services provide 24/7 overnight supports to both Disability and Aged Customers. Accommodation
Services provide permanent accommodation options to customers with a Disability via Supported Independent
Living (SIL) and Individual Living Options (ILO). Accommodation Services is also responsible for overnight services
that are delivered in LiveBetter owned and operated facilities, such as Respite Services for Aged customers, which is
known as Short Term Accommodation (STA) under the NDIS.
POSITION DESCRIPTION
The Disability Support Leader provides leadership and management to a support team that is enabled to promote
the dignity of customers and support them to develop to their potential.
RELATIONSHIPS
Reporting to Area Manager – Accommodation.
Working closely with customers and their families, Managers, staff and external service providers.
Building and maintaining relationships with local community networks and customer base.
MANDATORY QUALIFICATIONS AND EXPERIENCE
Current unrestricted Australian Drivers Licence and willingness to undertake travel in accordance with
responsibilities of the role.
Current First Aid and CPR Certificates
Completion of NDIS Worker Orientation Module ‘Quality, Safety and You’
Minimum Certificate IV in Disability Services or equivalent and/or relevant experience.
Desirable
Previous experience in a supervisory role.
Certificate IV in Leadership & Management
SKILLS, KNOWLEDGE, AND ABILITIES
Working knowledge of the aims and objectives of Supported Independent Living program activities.
Demonstrated experience with direct customer support work in a Supported Independent Living setting.
Good verbal and written communication skills along with effective interpersonal skills.
Effective organisational skills and ability to use initiative.
Demonstrated capacity to work as a team member and also independently, whilst enjoying a degree of
responsibility in your position.
LiveBetter Position Description
Good level of computer skills and the ability to undertake administrative tasks.
Willingness to undertake LiveBetter’s Clinical Care Competencies and other mandatory training relevant to
your role.
DUTIES AND RESPONSIBILITIES
Daily management ensuring high level of quality, achievement of standards, legislative requirements, service
provision, and staffing in their area of responsibility.
Supporting the achievement of quality accreditation through the development, dissemination and review of
procedures and participation in internal and external audits
Managing the development of individualised plans and programs, in consultation with Customers and their
support planning partners, that empower customers in developing skills associated with daily living and to increase their capacity to be a part of the community in reflection of customer goals as funded through the NDIS.
Promoting a team environment that ensures the promotion of dignity, independence and acquisition of skills
of customers.
Ensuring complaints are managed where appropriate or directed to appropriate manager in accordance with
organisational policy.
Ensuring incidents effectively managed and are reported where appropriate or directed to the appropriate
manager in accordance with organisational policy to safeguard the rights of the customers.
Contributing to a work environment of cooperation and respect for all employees, free from bullying and
harassment, being a positive, willing, contributing and adaptable member of the team always.
Upholding, maintaining and adhering to LiveBetter standards in-line with the Code of Conduct and policies
and procedures
Adhering to all applicable finance policies and procedures and acting within the framework of budgeting
considerations and constraints appropriate for position delegations
Developing and maintaining positive working relationships with key external disability and other service
providers, including professional networks to facilitate quality service delivery
Participating in training and development as required and as identified through performance reviews
Actively participating in regular supervision and performance planning and review sessions
Maintaining confidentiality in relation to the affairs of LiveBetter, customers, agents, and personnel in
accordance with privacy legislation and LiveBetter policies and procedures, during and beyond the period of employment
Participating in the on-call roster for Disability services.
Ensuring effective and efficient administrative procedures and processes to support service delivery,
including the upkeep of customer files and folders, monthly reporting and business planning activities
Provide support to customers who require assistance with tasks of daily living, personal care and medication
administration.
Provide culturally respectful and appropriate service delivery.
Ensuring supported accommodation activities are functioning as per the predefined schedules and
communicate any changes required.
Providing agreed supports for the families of customers and assisting clients to maintain contact with
families, friends, advocates and the community.
Ensure customers are appropriately supported at medical and external stakeholder appointments.
Be a positive, willing, contributing and adaptable member of the team at all times.
Assisting LiveBetter in achieving service and business excellence by supporting and participating in a culture
of continuous improvement and best practice.
Providing practical on-site support, coaching and training for Disability Support Workers.
RISK Managers of LiveBetter are responsible for incorporating risk and opportunity management into their standard
management practices by:
LiveBetter Position Description
1. Understanding LiveBetter’s risk and opportunity management principles and foster a risk aware culture
within their areas of responsibility.
2. Identifying and determining appropriate actions to address risks within their area of responsibility in
accordance with LiveBetter policies and procedures.
3. Documenting their risk and opportunity management processes by developing and maintaining a register
of risks
4. Upward reporting of significant emerging or residual risks.
5. Ensuring the inclusion of risk and opportunity management responsibilities in duty statements, induction,
professional development, and performance management processes for all staff within their area of
responsibility.
HEALTH, SAFETY AND ENVIRONMENT RESPONSIBILITIES
All staff are required to take reasonable care for their own health and safety and that of other personnel who may be affected by their conduct. Advise LiveBetter in writing of any conditions which may impact ability to carry out the responsibilities required of the role. Staff are also expected to assist LiveBetter in our commitment to being a Child Safe Organisation.
NATIONAL POLICE CHECK, NDIS SCREENING CHECK, AND WORKING WITH CHILDREN CHECK
The position holder is required to pass and hold a current National Police Check, a NDIS Screening Check, and a Working with Children’s Check (NSW/VIC) or Blue Card (QLD).
PRE-EMPLOYMENT MEDICAL ASSESSMENT The position holder is required to pass a pre-employment medical assessment, including drug and alcohol screening.
DIVERSITY We are committed to welcoming and maintaining a diverse workforce, which will help us attract and retain a team of
talented people to better serve our clients and improve business results.
PRIVACY NOTIFICATION
We require personal information relevant to your employment. The collection and handling of the information will be consistent with the requirements of the Privacy Act.
INFORMATION SECURITY COMPETENCIES
We require all staff to demonstrate and maintain an adequate and proportionate level of information security knowledge and competence.
REMUNERATION
This position is remunerated under the Social, Community, Home Care and Disability Services Industry Award 2010
dependant of qualifications and experience. Salary packaging opportunities are available.
CAPABILITY FRAMEWORK The position of Disability Support Leader has been assessed as a People Manager 5 (PM5) role, with the following capability and behavioural expectations:
Capability Demonstration Behavioural Expectations
Display • Demonstrates ethical behaviour and • Keeps control of own emotions and seeks to understand others before responding. awareness of encourages others to act with integrity. • Shows genuine empathy and respect; adapts well to change and stays calm under self and others. • Understands self and shows respect by pressure. recognising personal impact on others. • Demonstrates integrity by taking responsibility for their words and actions.
Reflects on own performance and has the
courage to respond positively to feedback.
LiveBetter Position Description
Capability Demonstration Behavioural Expectations
Cultivates • Leverages internal and external • Earns trust by being authentic. productive relationships to deliver quality outcomes. • Demonstrates respect for each colleague, partner, and/or stakeholder by recognising relationships. • Consults, collaborates, and influences the benefits of diverse ideas and approaches. authentically.
Balances the needs of multiple
stakeholders while respecting different viewpoints.
Drives Results • Takes responsibility for work quality and • Establishes clear, measurable goals for the team and/or individual. timeliness of results. • Clarifies responsibilities and builds ownership by regularly monitoring team and/or
Sets high standards for customer service, individual progress.
best practice, and continuous • Sets high standards for operating ethically and efficiently and takes early corrective
improvement. action when required.
Navigates complex and changing
circumstances to achieve results.
Develops • Builds an inclusive workplace which • Provides each staff member with guidance, development opportunities, and feedback People and brings people together. which drives high performance. Culture • Creates the environment for • Demonstrates courage to address workplace behaviours which conflict with our beliefs collaboration, high performance, and and values.
productivity. • Communicates the benefits of a diverse and inclusive workplace.
Facilitates employee development to
address business needs and support individual growth.
Operates • Champions and supports change, reform, • Ensures the team and/or individual understands the strategy and how it addresses Strategically and innovative future thinking. future challenges. • Develops plans and prioritises work to • In collaboration with team members, sets performance objectives which show how each
meet strategic objectives. staff member contributes to the strategy.
Communicates the strategy and
coordinates effort to deliver on strategic objectives.
Technology and Adopts appropriate technologies and • Uses available technology and systems appropriately and guides staff to make the best Information manages data and information to enable use of technology. Management business and customer outcomes. • Supervises and trains staff to ensure they record, protect, and manage information and data in the right systems.
Supports staff to use technology to innovate and continuously improve how we work.
Finance and Applies responsible financial and resource • Applies policy and procedures and monitors their application to ensure compliance with Resource management to achieve value for money finance and resource management requirements. Management and support financial sustainability. • Contributes to efficient and effective management of financial and other resources to achieve organisational goals.
Maintains accurate operational information and data which will contribute to budgeting,
reporting, and forecasting.
Asset Creates, allocates, maintains, and retires • Supervises and supports the responsible use of assets in line with policy and procedures. Management assets appropriately and responsibly to • Maintains accurate information and data which contributes to efficient and effective optimise effectiveness and efficiency. management of assets.
Identifies asset management risks and improvement opportunities and matters for
escalation.
Risk Applies risk management processes to • Complies with relevant legislation, policies, and procedures. Management, mitigate risk and proactively manage safety • Supervises and supports staff to act in an ethical, professional, and safe way in Safety, and and compliance obligations. accordance with policies and procedures. Addresses and corrects all reported incidents or Compliance breaches of policies and procedures.
Procurement Applies procurement processes to ensure • Complies with procurement and contract related policies and procedures. Supervises and Contract value for money through effective and guides staff to ensure they comply with policies and procedures. Management purchasing and contract performance. • Seeks staff feedback to identify risk and improvement opportunities or matters for escalation.
Contributes to the identification of business requirements, deliverables, and
expectations of suppliers.
Project Applies effective governance, planning, and • Delivers tasks in line with agreed project schedules, checks progress and seeks help to Management coordination to project management to ensure project milestones are met. achieve organisational goals. • Prepares accurate project documentation and reports proactively on time, scope,
budget, quality, impacts and changes.
Change Applies effective planning, coordination, • Integrates organisational changes and improvements into work processes and practices. Management and communication to change management • Supervises and supports change and continuous improvement and explains the purpose processes to support quality outcomes. and benefits of change and implications for the team. Supports staff to identify ways to
innovate and improve.
Shares information relating to changes in the workplace with staff in a timely manner.
Manages Applies effective workforce planning and • Applies effective workforce planning to ensure the availability and allocation of capable Effectively performance management to optimise resources so service commitments and deadlines are met. (People workforce productivity and capability. • Provides and documents feedback on performance and development to ensure Management) employees have role clarity and deliver on expectations.
LiveBetter Position Description
Capability Demonstration Behavioural Expectations
Records and addresses poor performance or conduct in a timely and constructive way.
Recognises day-to-day conflict or tensions which need to be addressed, and work
towards positive resolution of issues.