Customer Service Representative Job Description
The role of a Customer Service Representative involves delivering exceptional customer experiences in a fast-paced retail environment. As a key member of our team, you will be responsible for providing assistance to customers, answering queries, and resolving any issues that may arise during their shopping experience.
About the Role
We are seeking individuals who are passionate about delivering great customer service, have excellent communication skills, and can work well in a team environment. You will be required to remain active throughout your shift, moving around the store and assisting customers with their purchases.
Required Skills and Qualifications
* Excellent communication and interpersonal skills to effectively engage with customers and colleagues
* Ability to remain calm under pressure and provide solutions to customer queries
* Knowledge of products and services offered by the company to assist customers with their purchases
* A commitment to providing great customer experiences and exceeding customer expectations
Benefits
As a valued member of our team, you will receive a range of benefits including flexible working hours, additional leave entitlements, and parental leave provisions. We strive to build a diverse and inclusive team, promoting gender equity and creating a safe and respectful workplace culture.
We invest in our employees' wellbeing and professional development, offering opportunities for growth and progression within the company. Our goal is to create a positive and supportive work environment that fosters collaboration and teamwork among our staff members.