PRIMARY RESPONSIBILITIES
* Assist with daily service activities including internal/external repairs and warranty assessments.
* Assessments of pumps and equipment.
* Ensure completed jobs meet acceptable standards before being dispatched.
* Ensure all service equipment including forklift vehicles, cranes and specialist equipment etc., are operated in a safe & responsible manner and are maintained & serviced and that tools are maintained in good working condition and that measuring equipment is calibrated accordingly.
* Liaise with other staff members to ensure the business operates in a smooth and flowing manner.
* Ensure that the workshop and vehicles are kept in a clean and tidy condition
* To understand and support the company's policies, procedures and work practices that ensure the overall objectives within the company are achieved in striping, assessing and repair of equipment to meet customer's request and expectations.
* Lead by example in role, meet company and customer expectations for quality, timeline, reporting and communication.
* Carry out the duties of a Trade Assistant in an ethical manner and always act in the best interests of the Company.
* Commit to a safe and healthy work environment and follow all company policies, procedures and safe working practices.
Perform such other duties, relevant to the position, as may be necessary.
KEY PERFORMANCE INDICATORS
* ISO – Compliance
* OHS compliance
* Timely Work completion and quality of work
Number of job returns / customer complaints QA
EDUCATION QUALIFICATIONS
* Trade Assistant experience
* Confined space experience preferable
* Car License
Forklift License
JOB EXPERIENCE REQUIREMENTS
Rotating Equipment repair experience including pumps
BEHAVIORAL COMPETENCIES
* Must be Customer Focused
* Good Time Management
* Organisational Agility
* Problem Solving Ability
* Good Communicator
* Integrity and Trust
* Work under Pressure
* Written Communication – Comprehendible assessment report notes
* To maintain always a high level of professionalism, a positive attitude and demeanor supportive of the business and colleagues.
Flexible hours and ability to travel as required
TECHNICAL COMPETENCIES
Experience in Pump repairs preferable
PHYSICAL/NON-PHYSICAL REQUIREMENTS
* Ability to use Service software applications and other internal IT requirements
* Ability to meet the role demands, on and off site.