Sales Support Role
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The Sales Support Team plays a vital role in providing frontline assistance to the sales team. They are responsible for delivering high-quality, customer-focused support in a timely manner.
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Responsibilities:
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Manage incoming emails and ensure requests are handled professionally and in a timely manner.">">">
Assist with track and trace on escalated queries as required.">">">
Maintain and manage internal documents for the team, including deals, pricelists/order forms, NPD etc.">">">
Lead Generation.
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Respond to customer enquiries promptly and efficiently via phone or email, ensuring a positive and professional experience.
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Provide administrative support, including team coordination, business critical document preparation, and stakeholder communication.
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Ensure data governance requirements are met as per the company framework.
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Maintain safe working environments by adopting safe work practices, procedures, and behaviours.
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Required Skills and Qualifications:
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Strong experience in face-to-face/on-line customer service.">">">
Excellent communication, consulting, and interpersonal skills, with proven ability to develop trusted relationships at all levels.
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Well-developed organisational skills, including strong attention to detail and the ability to prioritise work and follow through on set tasks.
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Self-motivated and driven, with a calm and positive influence.
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A team player with an outgoing, confident, and vibrant personality.
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Creative problem-solving skills.
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CRM Experience.
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Strong computer skills, including intermediate use of Microsoft suite of programs, including word, excel and PowerPoint.
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Demonstrated ability to work in a fast-paced environment with competing deadlines and priorities.
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Benefits:
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Competitive salary.
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Generous product discounts, including an annual gratis product allowance.
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A supportive and collaborative work environment.
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Free on-site parking and a modern head office.
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Others:
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Opportunities for personal and professional growth.
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