**The Opportunity**:
Our IT team is looking for an experienced Service Delivery Analyst to join the team in Canberra office. In this role you will provide onsite IT support including the management of software and hardware incidents and service requests to all staff within the Canberra office as well as some remote support for other offices in Australia.
- At least 3 years previous experience providing IT support and analysing and troubleshooting IT incidents
- Excellent communication skills and strong customer service focus
- Strong attention to detail and highly effective organisational & planning skills
- Ability to perform well in a busy high pressure environment
- Work in accordance to ITIL processes and procedures
- Intermediate to advanced skills in Microsoft Office 365, Microsoft Windows 10 Professional and Microsoft Active Directory administration
**Eligibility Requirements**
**What we will offer you**
We offer all the things you should expect from an international law firm including:
- Competitive remuneration with the flexibility to reward high performance
- Flexible working
- Corporate health plans
- Complimentary gym memberships
- Industry leading program that celebrates diversity and inclusion
We are committed to delivering positive impacts to our communities through our Social Impact program with a strong emphasis on working with First Nations people through our pro bono practice. We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best. Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence.
*LI - Onsite