Job Description Level 1 Field Engineer
Purpose of the role: Level 1 Field Engineer to support the client environment and help customers find solutions to their technical issues as well as monitoring network, PCs, and peripherals.
Key responsibilities:
Provide onsite and desk side support services to end users.
Troubleshoot PC related problems at the direction of TCS level 1 or SPOC.
Complete incidents and requests within SLA in pressurized environment.
Ensure tickets are updated on a daily basis.
Support meeting room environment and video conferencing.
Support printers, scanners, and other peripherals.
Support mobile devices, such as iPads, iPhones and Android devices.
End-User Data back-up and restoration when required in the course of a service incident.
Behavioral skills required:
Individual must have good customer facing skills and be well presented.
Demonstrates independent and pro-active thinking.
Builds effective relationships both within the team and across the business and Qualified Services
Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
Must be able to work alone and unsupervised, taking the initiative when necessary.
Must be organized and prioritize work appropriately.
Technical skills & Experience required:
Must have experience of using a Call Logging system.
Support experience of MACs would be beneficial.
Knowledge of mobile devices, in particular Androids and iPhones.
Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
Familiarity with Microsoft PATCH MANAGEMENT.
Ability to replace defective parts, as identified by TCS.
Job Type: Freelance
Pay: $35.00 per hour
Expected hours: 30 per week
Ability to commute/relocate:
Collins St VIC: Reliably commute or planning to relocate before starting work (preferred)