WHO WE ARE
Known as the 'Undisputed King of Trainers', JD Sports is one of the biggest global Sports Fashion brands in footwear and apparel. Founded in 1981 in Greater Manchester, UK, JD Group has experienced rapid international growth and now operates over 3,400 stores worldwide. We aim to inspire the emerging generation through a connection to Sport, Music, and Fashion. Since entering the Australian market in 2017, we have expanded to over 60 stores across the country and 5+ stores in New Zealand, with plans for further growth.
Our mission is to deliver exceptional service and style to every customer by offering access to top brands and products, creating a memorable shopping experience. Working at JD Sports is about attitude—challenging the norm, creating our own path, and excelling in our field. We seek energetic, focused, and passionate individuals to join our team.
THE ROLE
At JD Sports, the customer is at the heart of everything we do. As a Sales Assistant, your goal is to provide exceptional customer service, creating memorable experiences and lasting positive connections with our brand. You will be energetic, genuine, and customer-focused, offering personalized assistance to customers seeking the best products and brands.
Your responsibilities include, but are not limited to:
1. Acting as a brand ambassador with positivity and professionalism
2. Maintaining up-to-date product knowledge to assist customers effectively
3. Providing personalized 1:1 customer service
4. Assisting customers with queries and processing sales
5. Collaborating with management and team to achieve KPIs and targets
6. Supporting store tasks such as visual merchandising, cleanliness, and presentation
7. Escalating customer complaints to management
8. Completing mandatory training related to products, policies, and procedures
WHAT WE’RE LOOKING FOR
* Experience in customer service within retail, hospitality, or similar industries
* Ability to deliver excellent service and go above and beyond
* Passion for sports fashion or knowledge of key brands
* Positive attitude and team-oriented mindset
* Ability to thrive in a fast-paced, changing environment
* Enthusiasm for overcoming challenges and learning new skills
* Strong communication skills and engagement with customers and team members
* Ability to multitask effectively
* Flexibility to work various shifts, including weekends and holidays
WHAT’S IN IT FOR YOU?
* Work with top products and brands in a dynamic environment
* Training and development opportunities to grow your career
* Potential for progression across various roles including Retail, Support Office, and Distribution Centre
* Attractive staff discount, applicable to friends and family
* Access to Employee Assistance Program and Mental Health champions
* One month paid parental leave for full-time employees
We are committed to diversity and inclusion, fostering a culture where everyone feels valued and celebrated. If you are driven and eager to develop your career, apply today and start your JD Sports journey. By applying, you consent to a VEVO check to verify your working rights where necessary.
About the company
JD Sports is a leading sneaker and sports fashion retailer, featuring exclusive designs from brands like adidas Originals and Nike.
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